Friday, August 28, 2020

Mexicans in the United States Essay example -- Culture Mexico Mexican

Mexicans in the United States Presentation â€Å"We need to support understudies and guardians value and safeguard the ethnic and social assorted variety that feeds and fortifies this network and this nation.† These expressions of the Chicano social equality pioneer Cesar Chavez have resounded into the current vision of Mexican culture in America. Mexicans in the United States have made a dynamic culture that has traversed to impact different societies. Actually Mexicans have assumed an indispensable job in forming the present status of America, and through the force in numbers just as the kept mixing of societies Mexicans will impact the eventual fate of the United States. History Mexicans were in An american area some time before America was even established. The current fringe ties back to the furthest limit of the U.S.- Mexico War (1846-1848). Toward the finish of the war American soldiers attacked Mexico’s capital and brought about the constrained marking of the Treaty of Guadalupe Hidalgo. The settlement constrained Mexico to surrender practically a large portion of its domain. In particular, it started hostile to Mexican conclusion that prompted infringement of social equality. â€Å"In Texas, Mexicans were limited from casting a ballot. In New Mexico, Mexicans were the casualties of brutality, while in California laws against them were passed, some of which were known as the Greaser Laws† (â€Å"The Border†). In the mid twentieth century, political and financial flimsiness was caused in Mexico by the coming of the Mexican transformation. Numerous locals who dreaded the war fled the country to the United States for shelter. â€Å"More than 890,000 legitimate Mexican outsiders went to the United States for asylum somewhere in the range of 1910 and 1920. The Revolution had made a condition of unrest toward the south, ... ...ce of Mexicans will keep on developing. With these numbers, force will follow. Mexicans are driving the Cultural Revolution that Americans are as of now encountering. America will have another face affected by the indigenous blood of Mexico. There's no turning back...We will win. We are winning in light of the fact that our own is an insurgency of psyche and heart. †Cesar Chavez Works Cited Ramos, Jorge. The Other Face of America. 2002. Harper Collins: New York. Postal worker, Stanley. <http://www.ssbb.com/article1.html>. Walk 7, 2004. â€Å"The Border.† <http://www.pbs.org/kpbs/theborder/>. Walk 3, 2004. â€Å"Day of the Dead.† <http://www.azcentral.com/ent/dead/history/>. Walk 1, 2004. â€Å"Quinceaà ±eras.† <http://www.tsha.utexas.edu/handbook/on the web/articles/see/QQ/ldq1.html>. Walk 1, 2004. â€Å"Census.† <http://spanish.about.com/b/a/033326.htm>. Walk 2, 2004.

Saturday, August 22, 2020

Invisible Man Comparative Essay -- essays research papers

Their Eyes Were Watching God and Invisible Man Essay      Life has never been simple for African-Americans. Since this current nation's development, the African-American culture has been hated, slighted and debased. It wasn't until the center of the 21st century that African-American culture started to be viewed in a progressively open minded light. This move came about in light of the numerous gifted African-American essayists, entertainers, speakers and activists who endeavored to pick up regard for themselves and their culture. Two scholars were on the bleeding edges of this development, Zora Neale Hurston and Ralph Ellison. Their books, Invisible Man and Their Eyes Were Watching God, examined profoundly into the life and culture of the African-American, something that was for all intents and purposes unheard of. Be that as it may, not exclusively did their books shed light on the African culture, yet they likewise moved away from the conventional Romantic style of composing. Rather than centering on religion or society, these books concentrated on mindfulness, pride, and discovering joy. The value of these books plagues each page, yet can particularly be found in the subjects, style, and portrayal.      Both books shared two comparative subjects: the quest for satisfaction and self-realization. These subjects must be managed carefully in a narrow minded, white-culture society. Both Hurston and Ellison did this perfectly, in that their accounts were not intense nor prea... Undetectable Man Comparative Essay - papers explore papers Their Eyes Were Watching God and Invisible Man Essay      Life has never been simple for African-Americans. Since this present nation's arrangement, the African-American culture has been disdained, affronted and corrupted. It wasn't until the center of the 21st century that African-American culture started to be viewed in an increasingly open minded light. This move came about due to the numerous skilled African-American scholars, on-screen characters, speakers and activists who endeavored to pick up regard for themselves and their culture. Two journalists were on the bleeding edges of this development, Zora Neale Hurston and Ralph Ellison. Their books, Invisible Man and Their Eyes Were Watching God, tested profoundly into the life and culture of the African-American, something that was for all intents and purposes unheard of. In any case, not exclusively did their books shed light on the African culture, however they additionally moved away from the conventional Romantic style of composing. Rather than centering on religion or society, these books concentrated on mindfulness, pride, and discovering bliss. The value of these books overruns each page, however can particularly be found in the topics, word usage, and portrayal.      Both books shared two comparable subjects: the quest for joy and self-realization. These subjects must be managed softly in a narrow minded, white-culture society. Both Hurston and Ellison did this wonderfully, in that their accounts were not commanding nor prea...

Friday, August 21, 2020

Private Pension Plan Essays - Employment Compensation,

Private Pension Plan Private Pension System The Current Social Security framework ought to be supplanted by a compulsory Private Pension plan. There are various kinds of venture plans one could pick previously or significantly after they resign. Government disability is the thing that everybody relies upon once they resign at 65. A few people may even need to work past the age of 65 because of the absence of cash they get from Social Security. With a Pension plan you are protected to get the cash you buckled down for and possibly somewhat more, ?Most annuity plans are safeguarded, yet a portion of the littler benefits plans are not covered.?(PBGC 1) One detriment about Social Security is that there is a cutoff on the amount you can make every year, ?the most extreme standardized savings retirement benefits for a laborer resigning at 65 is $1,536.?(SSA 1) If you gather over this measure of cash you should be prepared to repay the legislature for sure. Standardized savings and your Pension Plan come out of your check every week, except you get the chance to choose where you need that Pension Plan to take you. Your Social Security goes right to the state for when you resign at 65. Both the Pension Plan and Social Security have age prerequisites, yet both age necessities are the equivalent. Which implies in the event that you resign before 65 portion of your cash will go to the legislature on the off chance that you have it all in Social Security. Most Pension Plans will make you some cash later on for when you are prepared to resign! C.Smith 2 You could put your cash into every extraordinary kind of records for when you resign. There is the 401K arrangement, timeshares, common assets, Roth IRA, and Stocks. A genuine case of sparing currently would be, I have my own Pension Plan. I have what is known as a Roth IRA. Which is, every year I set aside $2,000 dollars in a unique record for me when I resign. At the point when I do resign I will have enough cash to live agreeable and cheerful! Many individuals put there Pension into a 401K arrangement, which is like the Roth IRA, ?Employees who take an interest in 401K plans accept accountability for their retirement pay by contributing piece of their compensation and, in numerous examples, by coordinating their own speculations. In a 401K arrangement, your record parity will decide the measure of retirement salary you will get from the arrangement.? (PWBA 1) These are only a few instances of the numerous venture plans there is to offer to the individuals of the nation. I fell that it is ethically off-base to take Social Security from the individuals of the nation when who knows whether there will even be any cash for us there when we resign. At the rate this world is developing there probably won't be any cash to gather in 40 years. Furthermore, there went all our Social Security and how am I presently assume to live. On the off chance that you place your cash in a Private Pension Plan you can depend on that cash to be there for when you resign and it might even pick up premium. Annuity Plans are better for the nation since you can maintain your very own retirement support. The present Social Security framework ought to be supplanted by an obligatory Private Pension framework since I feel that in the event that we the individuals of the nation don't go to bat for our privileges now, we will be working for the remainder of our lives. Private Pension Plans will furnish you with all you will require when you resign at 65. You will be straightforward of C.Smith3 the exacerbation of Social Security. Government managed savings and Private Pension Plans both have their focal points and impediments, yet I feel that if the youngsters can begin putting something aside for their future now, it will be a superior future for everyone! C.Smith 4 Works Cited Page ?Government managed savings Administration.? 25 November 2000(updated) http://ssa-custhelp.ssa.gov/cgi-container/ssa/solution(30 October 2000) 1pg. ?Annuity and Welfare Benefits Administration.? 20 November 2000(updated) http://www.dol.gov/dol/pwba/open/bars/401kfe~1.htm(31 October 2000) 4pgs. ?Annuity Benefits Guaranty Corporation.? 28 November 2000(updated) http://www.pngc.gov/productions/YGPTEXT.HTM#insured(1 Nov. 2000) 1pg. English Essays

Tuesday, May 26, 2020

What You Dont Know About Essay Topics on Drug Addiction

What You Don't Know About Essay Topics on Drug Addiction Patients who don't get any more treatment after detoxification usually resume their drug usage. After the body gets accustomed to the effects of the specific drug. It is a strong disease. If given to somebody who has not taken opioids, it won't have any effect on them, as there isn't any opioid overdose to reverse. The signals of drug addiction can frequently be hidden behind the other troubles. Actually, methamphetamine isn't the very same as Adderall, which is a blend of dextroamphetamine and levoamphetamine. Patients that are hooked on nicotine have great therapy alternatives. Essay Topics on Drug Addiction - Dead or Alive? The degree of drug abuse in america has increased a lot hence resulting in the creation of whether some drugs ought to be legalized in the nation or not. Drugs are able to and will, ruin your life and the lives of others as soon as you become addicted. Some families that are going through addiction in their family members may find it difficult to speak to one another. Discussing Addiction Treatment With Your Kids or partner might be a good means of helping you or your partner deal with what's happening and can help you on the path to rec overy. Tremendous police resources are necessary to fight smuggling and dealing. It is advised to look for the one which has a great reputation and offers high-quality papers at economical prices. Sometimes controversial issues can be intriguing to explore. Perhaps there's a specific health issue that interests you and that drew you to go into the professionfor that you are studying. Drug addiction is an issue which has been increasing immensely among our society today. Drugs are frequently used by teens. Drug abuse has grown a problem in our society. Mental dependance is distinguished by a strong emotional thrust to have a drug. The absolute most effective methods to deal with a drug addiction is to search for rehab treatment in an accredited rehab facility for the very best alcohol recovery. How it affects the way you live. Leading a clean lifestyle is something that's well in your reach. The very best possible tactics to conserve an addict. Because addiction is a chronic disease, individuals can't simply quit using drugs for a couple days and be cured. Individuals never begin taking drugs with the goal to become alcohol addicted. Long-term use can cause physical dependence and addiction. You might be interested in learning the greatest preventive interventions for a specific population to decrease the prevalence of obesity among children of that group. At a recovery center, counseling is an essential part of drug addiction therapy. Treatment that's of poor quality or isn't well suited to the requirements of offenders might not be good at reducing drug use and criminal behavior. In deed drug programs are established to address those that are addicted. Residential therapy is helpful for helping people abstain from drug use whilst outpatient treatment and usually caters to the demands of individuals who are on a continuous drug treatment program. Essay Topics on Drug Addiction Options Essays could be lightly modif ied for readability or to defend the anonymity of contributors, but we don't edit essay examples ahead of publication. Get custom made essays you really wish to write in marihuana reconsidered 1971. Reading example essays works precisely the same way! Take into consideration this issue above. To assist you do certain absurd matter concerning any World wide web to be able to shed numerous moment the simple fact that anybody can be utilising so you can conduct a particular thing greater. To conclude, although the issue of drugs may appear impossible to get rid of, there are concrete actions that may be taken to weaken the hold of drugs on society. There isn't anyone cause for drug. There are additional reasons why people could turn to using drugs. A. Addiction generally indicates the circumstance where drug use seems to control the users behavior. The ordinary notion of drug abuse is it contributes to negative impacts in the human body and thinking of the individual involved. As a consequence, it can be argued out that drug abuse causes damage to human beings and must be avoided at all cost regardless of the simple fact some folks still believe that drug abuse is harmless. Although drug abuse is really a social problem in today's Earth, there is, however, no legal mandate for social workers to participate in the issue.

Friday, May 15, 2020

Coppolas Interpretation of Dracula as a Love Story Essay

Coppolas Interpretation of Dracula as a Love Story The protagonist and story of Bram Stokers novel Dracula have been widely interpreted and adapted in films throughout many years. Despite almost a century of time since the initial publication, Dracula has maintained its ability to frighten and mesmerize readers. Francis Ford Coppolas Bram Stokers Dracula; however, utilizes the erotic romance of the original novel in order to depict a tragic love story. The film accurately follows the general plot of the novel, yet presents the characters in a unique manner that provides for a different appreciation of the characters. Francis Ford Coppolas adaptation of Stokers novel begins with the presentation of how Dracula†¦show more content†¦This characterization of Dracula as a devoted lover was the dominant goal of Francis Ford Coppola. James Holte states that in Bram Stokers Dracula: The Film and the Legend, Coppola writes Doing Justice to the complex character of Dracula was one our main goals. Hes been portrayed as a monster or as a seducer, but knowing his biography made me think of him as a fallen angel, as Satan... Blood is the symbol of human passion, the source of all passion. I think that is the main subtext in our story. Weve tried to depict feelings so strong they can survive across the centuries, like Draculas love for Mina/ Elizabeth. The idea that love can actually give back to the vampire his lost soul (Holte 82). This portrayal of Dracula as a complex character is the basis for the differences in the presentation between Stokers original villain and Coppolas adaptation. Because Coppola wanted to show Dracula more as a fallen angel equal to Satan in Miltons Paradise Lost, the main result is pity for this representative of evil. This presentation is different from the original novel because it lacks the balance between the readers like and dislike of Dracula throughout the story. In the film, the audience tends to feel sympathetic for Dracula as he struggles to find his love. There at two moments in the movie where DraculaShow MoreRelatedExploring The Depth Of Romance And How Coppola s Dracula1042 Words   |  5 Pages Rationale: My feature article will be exploring the depth of romance and how and why Coppola decided to develop theses deep ideas of love. I will also be discussing Coppola’s decision to use very old film techniques. This is will allow the reader of the feature article to further understand why Coppola did the things that he did and therefore allow them to have a better understanding of the film. I will also be exploring the attitudes, values and beliefs that were held in the time period of theRead MoreEssay on Bram Stokers Dracula Meets Hollywood4245 Words   |  17 PagesBram Stokers Dracula Meets Hollywood For more than 100 years, Bram Stoker’s Victorian novel, Dracula, has remained one of the most successful and revered novels ever published. Since its release in 1897, no other literary publication has been the subject of cinematic reproduction as much as Dracula. Dracula has involuntarily become the most media friendly personality of the 20th century. When a novel, such as Dracula, is transformed into a cinematic version, the end product is usually mediocreRead MoreBram Stokers Dracula: A Variation of a Classic Work in Modern Time1509 Words   |  7 Pagesgave up life to avenge the death of his one true love, as he chose to become the undead. Director, Francis Ford Coppola, in his work, â€Å"Bram Stoker’s Dracula†, reaches beyond the words to prove Dracula was more than a monster in creating the movie. Coppola focuses on Dracula as a man, as well as a knight, who is both deeply in love with his church and his bride. The historical elements in the writings of Bram Stoker come to life more so in Coppola’s work with the movie, than in the book. My goal of

Wednesday, May 6, 2020

Analysis Of The Movie Chinatown - 1131 Words

Chinatown is a drama/thriller starring Jack Nicholson who played the character of Jake Gittes. The plot of the story develops around Gittes job as a private investigator, and Gittes researches the background information of the water system for Los Angeles. Through Gittes investigation, the sudden death of Mr. Mulwray becomes the main plot line of the story. Ms. Mulwray, the wife hires Jake Gittes to investigate her husband for infidelity, but through his inspecting, he starts to uncover the truths within the Los Angeles water system. The characters of the film have a strange connection with each other, which makes the story rich in depth. This is powerful for the viewer because the potential of the plot can be expanded with extraordinary plot twists and character development. Personally, I thought the Roman Polanski constructed a phenomenal movie, because of the drama aspect. The conflict was clear thirty minutes into the film, and the direction of the film perfectly kept the audienc e glued to the plot of the movie. Chinatown provides effective elements of drama through intensive detail, and a strong plot; which makes the movie highly entertaining. Rules of the Game are an important concept to creating a drama, and I enjoyed many of the subtle details of Chinatown. Polanski directs the film with a noir setting to make his audience carefully indulge in every aspect of the film. The setting of 1930’s Los Angeles truly intrigued me as viewer, because the setting felt nostalgicShow MoreRelatedAnalysis Of The Movie Chinatown And Oedipus 1537 Words   |  7 PagesChinatown, directed by Roman Polanski, is a thriller, detective fiction and film noir. Back story plays an important role within Chinatown as it allows the audience to be exposed to the greed and corruption within the plot through a slow reveal. Characteristic of a detective fiction is the slow release of information allowing for the audience to understand the crime and its’ motives at the same pace as the detective. The backstory behind Chinatown builds tension within the story as it clearly foreshadowsRead MoreThe Scientific Study Of Customs Of Individuals And Their Cultures Essay1571 Words   |  7 Pagesinstead of romantic love. The movie, â€Å"Eat a Bowl of Tea† (1989) illustrates the relationship of romantic love and duty among two Chinese-American immigrants, Mei Oi and her arranged husband, Ben. In the beginning things seem to work well between the arranged couple, but as pressures increase from the entire China-town population, the initial attraction starts to wane. Luckily, once the couple moves out of the lime light of the husbands father, and into San Fransisco’s Chinatown, the couple are able toRead MoreAmerican Film Noir For Present Day1829 Words   |  8 Pagesprotagonist was widely recognized by audiences and film critics as integral to his success. Neo-Noir Commonly viewed by critics as an update on original noir motifs of human experience as a fabrication of images, neo-noir is characterized by an increased analysis of the psychological motivations of its characters and an emphasis on nihilistic tendencies. Films began to self-consciously revive or re-imagine noir conventions and archetypes. With the production code mentioned above finally meeting its demiseRead MoreMovie Analysis : Crash 1362 Words   |  6 Pagesan Oscar winning film in 2004 called â€Å"Crash†, this movie basically talks about racism and the impact it has on the lives of people in Los Angeles. This movie got a good response from the viewers, as it concentrated on some real harsh realities of racism and asked some hard questions which are generally avoided in movies. This movie clearly promotes the a very delicate issue, and hence requires some detailed assessment. I personally feel the movie was good and it portrayed some very common events ofRead MoreThe I nfluence of Movies and Tv Series on Cultural Stereotypes7562 Words   |  31 Pagescultural stereotypes 7 3.1 Mass media‘s impact on cultural stereotype will promote China’s rise in the world 8 3.2 Cultural stereotypes in movies and TV series showing cultural conflicts 9 3.2.1 The Movie 《The Gua Sha》 9 3.2.2 cultural stereotypes showed in the movie 《The Gua Sha》 9 3.3 Movies and TV series in forming cultural stereotypes about China and Chinese people 10 3.3.1 Cultural stereotype about China and Chinese people in Movies and TV series 11 3Read MoreThe Chinese National Of Chinese Movies2802 Words   |  12 Pagesgovernment in Los Angeles, CA, his daughter gets kidnapped on day one and the search leads to one Juntao, who has illegal activity ties in Hong Kong and indeed detective Lee is much aware of him. It becomes apparent to Carter that a restaurant in Chinatown seems to be the base of Juntao’s mob and the first deadly encounter is registered. A further search and a ransom negotiation lead the search into Los Angeles Convention Center where one Griffin is identified as the mysterious Juntao. With his rightRead MoreAn Analysis of the Essay Math and After Math by Lensey Namioka4513 Words   |  19 PagesBefore Reading Math and After Math Essay by Lensey Namioka What are you really GOOD at? RI 1 Cite textual evidence to support analysis of what the text says explicitly as well as inferences drawn from the text. RI 2 Determine a central idea of a text and analyze how it emerges and is shaped and refined by specific details. RI 3 Analyze how the author unfolds a series of ideas or events. RI 4 Determine the meaning of words as they are used in a text. L 5 Demonstrate understanding of word relationshipsRead MoreEssay about On Suburvanization and the Invention of the City2981 Words   |  12 Pagespeople wanting to come to a city, often time there is more diversity. With more diversity, there are more cultures coming together implementing their own cultural values as well as learning about other cultures. What this creates is areas like Chinatown and Little Italy, giving the city more attractions, but also giving it more culture. Between the culture and aesthetics, an identity forms. While there are different cultures blending together in an urban area, these cultures unify to formRead MoreThe Capital Budgeting of Capitaland6785 Words   |  28 Pagesand financial background of CapitaLand will be mentioned in this report, also with the evaluation of two potential mutually exclusive capital investments as well as the objective of these investments for this company. This report also contents the analysis of four main different capital budgeting techniques used in the investments for supporting decision making process. Definition, formula of each technique will be given along with the figure of the investments as well as its advantages and disadvantagesRead MoreThe Jade Pendant5982 Words   |  24 Pagesas race, religion, and allegations of corruption or nepotism in government. Nudity and other forms of loosely-defined obscenity are also banned. Singaporean film director  Royston Tan  has produced movies which challenge these policies, including a movie called  Cut  in reference to censorship of the arts.[13]  The country s first pre-tertiary arts school,  School Of The Arts, is now completed and stands along the country s prominent Orchard Road. Commenced in 2008, the school aims to provide an environment

Tuesday, May 5, 2020

Each Delivers Effective Business Outcome †Myassignmenthelp.Com

Question: Discuss About The Each Delivers Effective Business Outcome? Answer: Introduction: The Commonwealth Bank of Australia is one of the leading financial service providers and the most recognized brand in the finance industry of Australia. The bank is a multinational bank that operates its business across Fiji, United Sates, New Zealand and United Kingdom. The service provided by the bank includes retail, business, premium and institutional banking, superannuation, investment, fund management and share-broking service and products. The Commonwealth Bank of Australia (CBA) is also the largest company in the list of the Australian Securities Exchange in Australia. The bank was founded in the year 1911 by the government of Australia (Commbank.com.au 2017). The structure of the bank is designed in such a way that helps the organization to manage the people, execute the marketing strategies effectively and provide the financial service in a smooth and unhindered way. The following report focuses on the every aspect of the organization in order to analyze the integrated oper ations of the same. Organizational structure of Common wealth Bank: The changes in the organizational structure of CBA are to create integrated business and are structured for product development along with segmenting the customer services. The organizational structure of the Commonwealth Bank is divided into four sections and those are retail banking services, premium financial services, investment and insurance services and lastly the institutional and business services (Macdonald, Burke and Stewart 2017). This structure reflects the business mix alteration as well as the strategic positioning of the commonwealth bank. The director of the common wealth bank has decided this particular organization structure rather than only focusing on the wealth management it also helps the bank to recognize the needs of the customers. The merging of the product and service development helps the bank to afford customer segmentation with more clarity and the integration ensures the bank with the decisions that reflect the responsible attitude of the bank. The retail banking services sector recognizes the financial needs of the customers and offers them accessible banking. The premium financial services offer the back to come along with their existing wealth management process and existing services for the customers who have complex needs. The investment and insurance services brings out the funds and insurance business for the brokers, agents and advisers as well. The institutional and business service provides the financial needs of the institutions as well as the customers having business and the commonwealth bank provides the risk and capital management to the customers who are using a relationship management approach in the business centres. The corporate responsibility of this particular bank focuses on bringing positive change by helping in education for children, innovation and managed business practice. This bank empowers the customers for taking educational loans for their children and organizes literacy programs. This bank helps the customers and communities to work by practicing balanced decision making for their business in case of the financial part. This bank provides business transparency to all the stakeholders and always has report on their performance towards the customers (Weill and Woerner 2013). This bank has marked them for providing the beneficial help to the customers and in the present years they have marked themselves as one of the most famous banking institutions with required all the facilities and has expanded their services in almost 11 countries throughout the world (Bank 2015). The goal of the CBA is to excel the security by providing financial support to the customers and they have always kept their commitment up to the mark. This bank is the most famous financial service provider to the customers in almost whole Australias financial service industry. People management: Improving their customer intimation is always a concern for the commonwealth bank. According to the recent research report, the financial sector of this bank have increased the level of scrutiny and though this is critical for the bank still they aim to deliver the best financial services to the customers, shareholders. The bank always provides strong value to the stakeholders in every situation. This bank has implemented some reforms as their own initiatives and presently works in association with the Australian bankers association. The reforms include background check of the existing customer from first of July 2017 and appointments of the advocates of the customers. This bank manages its customers by involving in many sectors like educations, business, social activities and they continue to provide support by building their capabilities to deal with the customers who are having financial problems or facing any kind of financial trouble. This bank aims to positively influence the lives of the people by their management and help (Lang 2017). Recently they have initiated some action plans to help the abused people with financial independence. Having engagement with the stakeholders is very important for the bank to recognize the response of the stakeholders in many factors. Recently they have created forms that help in both internal and external engagement with the stakeholders. This helps them with ensuring about the opportunities and issues that needs consideration for the future. The Commonwealth Bank with all their initiatives and reforms aims to make the organization more valuable and manageable (Southurst 2015). This bank is a well-known bank and they have marked themselves as the most famous funding service of Australia that thinks about the customers in an extent way. This bank plays a large role in the economy of Australia and they support their financial wellbeing and maintain their commitment by investing on innovations. They return 75% of the amount to the shareholders and reinvest the rest profit to provide more services that are flexible to the customers. The CBA provides good customer experience, diversity and transparency, support proper organizational culture, invests for the sake of the customers and has security that assures the customers about the services (Vasardani et al 2013). The bank initiates programs for helping the poor customers, providing better job facilities and has proper financial regulations in order to maintain all the mega trends of this era. Marketing Concepts of CBA: Marketing of CBA is the central part of its business strategies. The marketing of the bank includes the brand marketing, Corporate Social Responsibility and others, which add values to the business of the organization (Lovelock and Patterson 2015). The division of retail banking service of the organization offers market leading service and products to the wide range of customers of CBA across Australia (Bryant 2012). The marketing team of the bank is the responsible unit for the marketing, delivering advertising, sponsorship, events, public relations and brand communication to the shareholders and retail customer (Commbank.com.au 2017). The company is constantly striving to find new and innovative ways in order to communicate by the advantage of new channels and the creation of cutting-edge campaigns. Marketing Strategies: In order to meet the rapidly growing customers expectation the organization has focused on the innovation of technologies and the communication with the customers (Balnaves 2012). CBA is focusing on the launching of the product innovation and proper and effective marketing for the adoption of the initiatives in the market (AANA 2017). The marketing strategies of CBA tend to make the current and potential customers aware of the latest, new and innovative service and products of CBA and the beneficial aspect of the same (Commonwealth-Bank-Strategy 2017). The organizational structure and the people management also come under the strategies of successful marketing strategies. For example, the target market or the target customer management by providing adequate service and products to them for the potential and current competitive advantage is the one of the major marketing strategies by followed by the organization (studymoose.com 2017). Market Segmentation, Target Market and marketing Mix: The market segmentation for a multinational bank like CBA is necessary to identify the target market and plan the strategies for marketing accordingly. The business or corporate as well as the retail market of the organization are divided into segments. The corporate market includes the departmental stores, human resource management company, advertising, large-scale companies and others (studymoose.com 2017). The retail market of the organization consists professionals with certain annual income and the general people of Australia. The target market of CBA is the said receiver of the service and products of CBA. The marketing of the ban also focuses on the sustainability of CBA through the proper execution of the marketing strategies. Following the marketing mix another criteria of CBA. Proper actions regarding the product, price, promotion and place are taken by the marketing team of CBA. The entire marketing team from the managerial level to the field worker of CBA is flexible and constantly working on the marketing strategies and its execution (AANA 2017). However, the CBA is projects an integration of its entire marketing process with the service and the organizational structure. Concept: The financial practices of the CBA cover the entire financial services and anything related to the same. As stated previously the bank provides the financial service to the corporate entities as well as the retail customers. The financial practices of the bank are spread on a wide range of activities related to the financial service and products provided by the bank (Chang et al. 2012). The position of the bank in the financial industry is almost in the center. The financial practices by the bank include the basic financial services such as dealing in financial products, advising in financial products, financial family planning, providing custodial and depositary service and making a market in financial products. Apart from providing the basic financial service, the financial practice of the bank also focuses on the anti-money laundering and counter terrorism financing (Commbank.com.au 2017). Range: The financial practices and the profit from the same are evident in the annual report of the bank for the financial year 2017 (annual_report 2017). The Financial Statements section in the report provides data, facts, and details of the financial service and the accountability of the organization for the financial practices. The financial practice of the bank cover a wide range of products including transaction accounts, saving and investments accounts, finance, funds transfer and payments, foreign exchange, general insurance, derivatives, equity and debt securities including government bonds, money market instruments and margin lending facilities (www.commbank.com.au_business. 2017). Additional Practice: Apart from the vast range of financial activities, the bank also organizes some financial graduate programs for the benefits of the people. The graduate program in the financial practice is structured in rotations of four and six months. The covered areas in the program are business and private banking finance, group audit, group finance, group treasury, institutional banking and market finance, retail banking service finance, wealth management finance (www.commbank.com.au_business. 2017). The program helps in developing the strategic ideas and facilitating discussion, identifying opportunities for the improvement of business, communicating with all levels for influencing and analyzing business process. The beneficial aspects of the program include the real work, training and development, working with the key stakeholders, diverse experience, stability and support (Commbank.com.au 2017). Undoubtedly, this additional graduate program on the financial service and conceptualization of the same in the practical field is one of the major practices of the organization in the financial context. However, the financial practices of the organization create the identity of the same in the financial industry as well as in the market. Conclusion: This can be concluded from the above discourse that the Commonwealth Bank of Australia is the major leading financial service provider in Australia. The organizational structure of the bank covers all the aspect of the operational business activities of the bank. Moreover, it helps the organization to execute their marketing strategies effectively for the financial practices by CBA. Apart from focusing on the basic and primary service of the bank, CBA is also involved in the practice of Corporate Social Activities for the customers of the same. In addition, the management of the bank also focuses on the key stakeholders for the effective business outcome and the marketing of the CBA. However, the report presents evidence of the vase range of financial business activities of the organization that is integrated and interconnected with each other. Reference: AANA. 2017.Marketing is a Central Part of Business at Commonwealth Bank Australia - AANA. [online] Available at: https://aana.com.au/commonwealth-bank-australia/ [Accessed 12 Sep. 2017]. annual_report. 2017. [online] Available at: https://www.commbank.com.au/content/dam/commbank/about-us/shareholders/pdfs/annual-reports/annual_report_2017_14_aug_2017.pdf [Accessed 12 Sep. 2017]. Balnaves, M., 2012. The Australian finance sector and social media: towards a history of the new banking.Media International Australia,143(1), pp.132-145. Bank, C. (2015). How to Get There. Bryant, L., 2012. An assessment of development funding for new housing post GFC in Queensland, Australia.International Journal of Housing Markets and Analysis,5(2), pp.118-133. Chang, V., Li, C.S., De Roure, D., Wills, G., Walters, R.J. and Chee, C., 2012. The financial clouds review.Cloud Computing Advancements in Design, Implementation, and Technologies,125. Commbank.com.au. 2017.Personal banking including accounts, credit cards and home loans - CommBank. [online] Available at: https://www.commbank.com.au/ [Accessed 12 Sep. 2017]. Commonwealth-Bank-Strategy. 2017. [online] Available at: https://www.commbank.com.au/about-us/shareholders/pdfs/2006-asx/20060809-Commonwealth-Bank-Strategy.pdf [Accessed 12 Sep. 2017]. Lang, I. H. (2017). The Winners.Catalyst. Lovelock, C. and Patterson, P., 2015. Services marketing. Pearson Australia. Macdonald, I., Burke, C. and Stewart, K., 2017.Systems leadership: Creating positive organisations. Taylor Francis. Southurst, J. (2015). Australias Commonwealth Bank Latest to Experiment With Ripple.CoinDesk URL: https://www. coindesk. com/australia-commonwealth-bank-ripple-experiment. studymoose.com. 2017.Topics, Sample Papers Articles Online for Free. Marketing plan for Commonwealth Bank. [online] Available at: https://studymoose.com/marketing-plan-for-commonwealth-bank-essay [Accessed 12 Sep. 2017]. Vasardani, M., Timpf, S., Winter, S., and Tomko, M. (2013, September). From descriptions to depictions: A conceptual framework. InInternational Conference on Spatial Information Theory(pp. 299-319). Springer, Cham. Weill, P., and Woerner, S. L. (2013). The future of the CIO in a digital economy.MIS Quarterly Executive,12(2). www.commbank.com.au_business. 2017. [online] Available at: https://www.commbank.com.au/business/pds/ADB2684.pdf [Accessed 12 Sep. 2017].

Wednesday, April 15, 2020

Services Marketing

Australian Telecommunications Company has continued to expand to address the demands of the market. It has remained a key player in the country’s economic growth, having generated close to $37 billion in 2008 and $98 billion revenue in 2009. The industry has over five hundred thousand employees across the country, working in various capacities (IBISWorld, 2011).Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More It has arguably been considered as a stimulant for employment in almost every sector of Australian economy. It has local and international companies which contribute to this tremendous global recognition. Among these are Optus and Vodafone which are considered as key players in the market. This paper gives a critique of the performance of these companies based on their weaknesses and threats with reference to the entire telecommunications industry in Australia. Vodafone is a UK-owned company and the leading telecommunications company around the world operating in more than twenty five countries including Australia. Vodafone Australia is the third largest Telecommunications Company in Australia, behind the giants Telstra and Optus. The company runs a GSM mobile network which is approximated to cover 92% of Australian market (Vodafone, 2011). It also boasts of a Globalster satellite which enables it to cover the entire population. Even as the company continues to thrive in an ever-expanding economy and market, it has had its fair share of weaknesses and threats triggered by intertwined factors in the telecommunications market. Vodafone Australia has experienced one of the worst network problems in the Australian market. Towards the end of 2010, the company registered pitiable quality in its calls, data speed, SMS reliability and voicemail services. It was faced with a class action suit for demonstrating incompetence in serving Australian pe ople. To maintain its business reputation, the company responded by blaming customers for using faulty software on their handsets and use of Smartphones (Vodafone, 2011). Although Vodafone CEO offered an apology, the interruption saw several customers terminate their contracts with the company to seek better services.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Additionally, expansion of the company has been achieved by direct regulation of its operations. Through mergers and acquisitions, the company has not realized organic growth. As a result, the company has a stable customer base at the expense of proper management of its subsidiaries (Vodafone, 2011). With its operational structure centered in UK, Vodafone Australia has failed to address needs of the market allowing effective competition from smaller companies. Moreover, Vodafone Australia continues to experience several thre ats as permitted by market trends and its ability to effectively serve Australians. Competition from major players and upcoming companies is seen as a major threat for the company. Telstra which is the leading player in the market, previously possessed by the government runs most of the copper network, offering landline, broadband and mobile services (Vodafone, 2011). Immense global penetration of internet companies further threatens Vodafone’s ability to penetrate the market in future. It is important to note that though saturated, the market still offers opportunities in terms of the aging population and changing needs for customers. Through strategic plans like simple phones and friendly pricing plans, the company stands a chance of favorably competing in market (IBISWorld, 2011). On the other hand, Optus is ranked second in Australian telecommunications market and is owned by Singapore Telecommunications Company. Headquartered in Sydney, Optus has retained SingTel service s and products like Boost Mobile, Virgin Mobile Australia, Uecomm and Alphawest (Optus, 2011). In serving its customers, the company runs its own network infrastructure together with the use of other companies’ services like Telstra Wholesale. It has two channels of service delivery where it directly serves customers in the market and as a wholesale agent for smaller companies.Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The company also provides internet services through dial-up and broadband services. It mainly serves the government, business owners and residents of Australia. Like other players in the Australian telecommunications market, the company has weaknesses and continues to experience threats from a wide range of areas. Being owned by Singapore Telecommunications Company which has concentrated its operation in Australia, Optus is exposed to high comp etition from local players and other bigger players in the market. In addition, Optus is faced with management issues manifested through labor strikes experienced before (Optus, 2011). This affects its reputation in maintaining a competitive advantage and customer base. Lastly, service delivery has not been up to date with customers complaining of low network connection speed and Cable TV services. Even though the company is ranked second in Australian telecommunications industry, it faces stiff competition from Telstra and Vodafone among other key players and upcoming companies. It therefore suffices to mention competition as the company’s major threat. Nevertheless, Optus prides on a number of opportunities in the telecommunications industry. With ever-changing technology, the company has a chance to expand its service and product delivery in order to address the needs of its young customers. It also plans to increase its customer base through TV mobile services by the end of 2012 by use of FetchTV (Optus, 2011). Additionally, the company seeks to access government license to offer provisional satellite services that will cover Australian Broadband Network. This will win new customers across the country including remote regions which are not well covered by its competitors. In general, a survey of Australian telecommunications market indicates various viewpoints with regard to the performance of companies like Vodafone and Optus. It is evident that the two companies have weaknesses which have continued to affect their performances. Nevertheless, there are countless opportunities to be utilized in maintaining competitive advantage.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More References IBISWorld. (2011). Mobile Telecommunications Carriers in Australia: Market Research Report. IBISWorld. Web. Optus. (2011). Media Center. Optus. Web. Vodafone. (2011). Vodafone Company. Vodafone. Web. This assessment on Services Marketing was written and submitted by user Konnor Mclaughlin to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here. Services Marketing Executive summary Service quality is a very critical aspect of any business. The paper carried out researches on five service-providing firms. The firms included one bank, three restaurants, and a hospital. Many theories and models have been put in place to explain the subject of service quality. The paper links theories such as the attribution theory and equity theories, among others to the specified service encounters.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The researcher rated the service provided on a five-point rating scale. CERVICAL model also comes in handy in terms of analyzing the aspect of service delivery and quality. The paper also explains the researcher’s expectations together with what he thought the firm would have done at that point. The journal also required the researcher to recommend how employees or the firm would have improved on its servi ce provision. These journals were later on analyzed to give an insight into the practice of service marketing. First Service Encounter Various entries were made in a study of service marketing conducted on Joapick hotel on July 22, 2013, at 10.00 am. The researcher had a personal encounter with service providers in this restaurant. The entries were therefore likely to give accurate information about service provision in the restaurant. In this encounter, the researcher had purposed to understand the events and behavior of various front-line operators and employees that result in client dissatisfaction. The researcher had purposed to visit this restaurant to evaluate how it offers its service. In this entry, the service encounter involved one-on-one communication between the customer and the service-providing officer. For improvement of the delivery of restaurant services, the management should offer close employee supervision. Service provision could also be improved through increas ed employee commitment. Second Service Encounter The second journal entry was made at ANZ bank. The industry offered banking services to its clients. The entry was recorded on June 15, 2013, at 11.00 A.M. The encounter was also entered through a personal visit to the bank. The researcher decided to visit the bank due to its location. The bank was in proximity to the point where the researcher was working. It would therefore, easy for him to reach the bank. The researcher rated satisfaction with the service encounter at one in a five-point rating scale. The rating depended on the feelings of the client. The researcher felt that way because the front office operators had no organization ability, which resulted in delays in service delivery. The client felt that there were delays in service delivery. On the question of what the employee or the firm would have done to increase the level of client satisfaction, the journal indicated that the employees of ANZ bank would have been more ord erly in their service provision. To improve the service system of ANZ bank, bank management should apply job subdivision. The bank should also restructure its job design in a way that employees who are offering any service feel at the right positions in a bid to maximize their input and hence the overall yield of the bank.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Third Service Encounter The third journal was recorded from PPK restaurant, which is a service industry that provides food services to its clients. The data was recorded on July 2, 2013, at 10.00 A.M. The service encounter took place via telephone. The specific circumstance of the encounter was expectations. The researcher had expectations that the restaurant would provide better services owing to its high publicity. According to the journal, the rate of satisfaction with the service encounter was put at five on a five-poin t rating scale. This was the highest rating mark. The researcher recorded that the feeling of delight resulted from the fact that service providers were able to provide services on time. The services were also satisfactory to the customer. The researcher also suggested that the employee or the firm would have improved on their level of emotional labor to offer better services. From this journal, there is an indication that the service system required that employees need to do job training on emotional labor. Fourth Service Encounter The fourth journal entry form was filled from Making hospital. The hospital provides a variety of medical services to clients. This journal focused on services offered by nurses at Making hospital. The journal entry was made on July 30, 2013, at 10.00 A.M. The journal was recorded during a personal service encounter with the hospital nurses. This encounter resulted from the expectations of the researcher on the quality of services provided by the hospita l. The service encounter with this hospital was rated at two in a five-point rating scale. The researcher attributed this below-average performance to the fact that the service providing employees did not indicate much dedication to their duties and responsibilities. For example, nurses would respond to patients’ questions in a rude way. On the issues of what the hospital would have done to improve on the client’s level of satisfaction, the researcher asserted that it should have motivated its employees to enable them to offer the best qualities to the client. The researcher also suggested that the service provider should improve on employee motivation to make employees perfect their service provision ability. Fifth Service Encounter The fifth journal entry was entered from Small World Restaurant. The company provides catering services. The journal was entered on June 29, 2013, at 10.00 A.M. The service encounter happened through mail correspondence. The encounter was purposely planned by the researcher. The service encounter was rated at two on a five-point rating scale. The researcher attributed this rating to the fact that the restaurant took much time to respond to the mail and had little commitment to mail. The journal entry also indicated that the restaurant would have minimized delays in service delivery. The service system needs improvement in communication and training of employees on the best communication practices.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More Analysis of service encounters The service encounters may be explained in several theories and models. Although some were related, there are also differences within these models. In the first service encounter, the three evident theories are the attribution theory, equity theory, and personal involvement. The attribution theory is used to explain human behavior and suit the first case based on the employee attitude at the work place (Bloemer, de Ruyter Peeters, 1998, p.276; Choi et al., 2004, p.913). Various models can be used to explain the behaviors of the employees in the first encounter, and the owner of the restaurant expresses a particular attitude to the employees. Caruana (2002, p. 811) states that the theory is important as it can be used to explain human behavior even in management and business. Equity theory also applies to the encounter, with the employees trying to fit in the workplace and appear to be doing equal tasks. However, they had little personal involvement, and this could be a significant factor for the performance of the business and the employee rating. The banking industry, as represented in the second encounter, displays several theories that are generalizable in other organizations. In this second encounter, disconfirmation of expectation paradigm is applicable. The encounter proves that employees are not always satisf ied with the services offered in organizations despite the positive feedback that this confirmation of expectations paradigm may provide. The encounter also includes a display of the conceptual model of service quality (Brown Meuter, 2000, p.138). Consumers have personal needs, experience and other sources of information to predict the services that they can get from institutions such as banks, and marketers should filling the gaps that exist in the satisfaction of these services. The SEQUAL model can also be applied here. Marketers should ensure that they participate in creating reliability, responsiveness, empathy, and assurance so that the clients are assured of quality services (Brady, Cronin Brand, 2002, p.17). The third and fifth encounters were both in restaurants, and the major values that were evident include the consumer expectation types. Consumers display varying expectations based on several factors. Desired expectations are displayed in the restaurants, with the mana gement having to use the marketing team to make sure the customers provide feedback on these expectations. The other forms of expectations that are evident include equitable and predictive expectations (Lovelock, Patterson Walker, 2011).Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The fourth service encounter in MarieKing Hospital was crucial in displaying the different kinds of values in organizations, including perceived value, performance value, social value, emotional value, and interaction value. Though the clients in the institution displayed the values, the performance value and the social values were expressed in a significant way and applicable in the management of the institution. The reason for the application of the social value is mainly the nature of the institution that is meant to offer services without regard to client ability to pay for the services. The link between Theory and Practice The theories discussed above are applicable in management and business, and organizations apply them to ensure that they maintain a competitive edge in the respective markets. In the disconfirmation and expectation paradigm, employers can use surveys to ensure that the consumers are satisfied with the services offered by their organizations. The SEQUAL model also helps employers to gauge the service delivery quality in their respective organizations. This will be effective in making them improve their services. Chebat and Slusarczyk (2005, p.664) assert that the declining quality of service in service provision industry has been associated with poor training of employees. Consumers tend to stick to organizations that provide the best services as per their evaluations, and the service encounters discussed above are good examples of the same. Organizations can apply the 7 P’s of marketing in the form of price, place, product, promotion, people, process, and physical evidence to ensure that their products are rated highly. The product design, quality, and usability are some of the factors that they can alter in the output to ensure that it is appealing in the market (Bitner, Brown Meuter, 2000, p.138). The place of sale and the price at which the products are available should also be convenient to the customers, with the employees being trained on how to approach the target market. Physical evidence and promotion will be crucial in the determination of the availability of a particular product to the target market. The characteristic of services is some of the other links that exist between theory and practice in marketing. Marketers should aim at replicating the goals of the department in the field (Brady, Cronin, and Brand 2002, p.16), with the right measures being put into place for this. The theories in marketing provide a conceptual framework on which marketers can use to promote their products and organization. To ensure that the theory is applied, marketers and organizations need to plan and make the objectives of the particular department, with the employees being trained on the same (Pluta-Olearnik, 2011). The organizations should also carry out surveys to evaluate the efficiency of the applied theories and take relevant measures based on the findings (Cadogan et al., 2001, p.261). Decision-making pro cess in organizations should be consultative and inclusive, with members in all the working levels being involved (Nijssen Herk, 2009). Despite involving several employees, the decision-making process should also be fast enough to ensure that the relevant measures are taken in time. A service triangle involving consumers should also be established (Bendapudi Leone, 2002, p.83). The management should not be solely involved in decision making that is likely to involve other employees without consulting them first. Several factors influencing behavior in organizations include the culture in the organization, the social background of the employees, and the management, and the type of personalities within the organization. Employees and the management team can display differing behaviors based on the above factors (Brady Robertson, 2001, p.53). To ensure that the behaviors do not affect the output of the organization, an appropriate organizational culture should be cultivated. Concept ual Framework The conceptual framework of service delivery that is relevant in the above service encounters is mainly the working hypothesis and the descriptive types. Analysis of the literature on the same topic would provide adequate information for a descriptive study, and this would ensure that any gaps in the literature are filled and more models of evaluating service encounters are developed (Choi et al., 2004, p.913). The initial process of planning such a study would involve the assessment of the services discussed, and appropriate information gathered based on the existing theories and other literature on the same. Businesses need to ensure that marketing is an essential function, and such a framework would be beneficial (Schultz, Frederiksen Doerr, 2013; Bendapudi Leone, 2002, p.83). Marketing does not necessarily involve the presentation of the products and can be done even using other methods (Daunt Harris, 2012; Elsamen Alshuride, 2012). The conclusions of a study o n the service encounters above would go a long way in determining the efficacy in the marketing profession. Summary and Conclusion Service encounter has become a relevant field of study in the business world. The researcher carried out journal entries from various service providers. Analysis of various service encounters indicated that service provision in the world economy is still below average. The findings of the research indicated that factors such as poor communication, low motivation, and lack of proper training resulted in poor service quality. The research also found that service encounter quality has a direct impact on the level of customer satisfaction. Service encounter was also found to influence the perception of service quality. Reference List Bendapudi, N., Leone, P. (2002). Managing Business-to-Business Customer Relationships Following Key Contact Employee Turnover in a Vendor Firm. Journal of Marketing, 66(2), 83-102. Bitner, J., Brown, W., Meuter, L. (2000). Tec hnology Infusion in Service Encounters. Journal of the Academy of Marketing Science, 28(1), 138-149. Bloemer, J., de Ruyter, K., Peeters, P. (1998). Investigating Drivers of Bank Loyalty: The Complex Relationship between Image, Service Quality and Satisfaction. International Journal of Bank Marketing, 16(7), 276-286. Brady, K., Robertson, J. (2001). Searching for a Consensus on the Antecedent Role of Service Quality and Satisfaction: An Exploratory Cross-National Study. Journal of Business Research, 51(1), 53-60. Brady, K., Cronin, J., Brand, R. (2002). Performance-only Measurement of Service Quality: A Replication and Extension. Journal of Business Research, 55(1), 17-31. Cadogan, W., Paul, J., Salminen, T., Puumalainen, K., Sundqvist, S. (2001). Key Antecedents to â€Å"Export† Market-Oriented Behaviors: A Cross-National Empirical Examination. International Journal of Research in Marketing, 18(3), 261-282. Caruana, A. (2002). Service Loyalty: The Effects of Service Qual ity and the Mediating role of Customer Satisfaction. European Journal of Marketing, 36(7/8), 811-828. Chebat, J., Slusarczyk, W. (2005). How Emotions Mediate the Effects of Perceived Justice on Loyalty in Service Recovery Situations: An Empirical Study. Journal of Business Research, 58(5), 664-673. Choi, S., Cho, H., Lee, S., Lee, H., Kim, C. (2004). The Relationships among Quality, Value, Satisfaction and Behavioral Intention in Health Care Provider Choice: A South Korean Study. Journal of Business Research, 57(8), 913-921. Daunt, K., Harris, L. (2012). Exploring the forms of dysfunctional customer behavior: A study of differences in servicescape and customer disaffection with service. Journal of Marketing Management, 28(1/2), 129-153. Elsamen, A., Alshuride, M. (2012). The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company. International Journal of Business Management, 7(19), 84-95. Lovelock, H., Patterson, G., Walker , R. (2011). Services marketing. An Asia Pacific perspective (5th Ed.) NSW: Pearson Prentice-Hall. Nijssen, E., Herk, H. (2009). Conjoining International Marketing and Relationship Marketing: Exploring Consumers’ Cross-Border Service Relationships. Journal of International Marketing, 17(1), 91-115. This report on Services Marketing was written and submitted by user Alvin Mckinney to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Thursday, March 12, 2020

Quotes by Ahmed Skou Tour

Quotes by Ahmed Skou Tour Without being Communists, we believe that the analytical qualities of Marxism and the organization of the people are methods especially well-suited for our country.Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Rolf Italiaanders The New Leaders of Africa, New Jersey, 1961 People are not born with racial prejudices. For example, children have none. Racial questions are questions of education. Africans learned racism form the European. Is it any wonder that they now think in terms of race after all theyve gone through under colonialism?Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Rolf Italiaanders The New Leaders of Africa, New Jersey, 1961 An African statesman is not a naked boy begging from rich capitalists.Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Guinea: Trouble in Erewhon, Time, Friday 13 December 1963. The private trader has a greater sense of responsibility than civil servants, who get paid at the end of each month and only once in a while think of the nation or their own responsibility.Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Guinea: Trouble in Erewhon, Time, Friday 13 December 1963. We ask you therefore, not to judge us or think of us in terms of what we were or even of what we are but rather to think of us in terms of history and what we will be tomorrow.Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Rolf Italiaanders The New Leaders of Africa, New Jersey, 1961 We should go down to the grassroots of our culture, not to remain there, not to be isolated there, but to draw strength and substance there from, and with whatever additional sources of strength and material we acquire, proceed to set up a new form of society raised to the level of human progress.Ahmed Sà ©kou Tourà ©, as quoted in Osei Amoahs A Political Dictionary of Black Quotations, published in London, 1989. To take part in the African revolution it is not enough to write a revolutionary song: you must fashion the revolution with the people. And if you fashion it with the people, the songs will come by themselves.Ahmed Sà ©kou Tourà ©, as quoted in Osei Amoahs A Political Dictionary of Black Quotations, published in London, 1989. At sunset when you pray to God, say over and over that each man is a brother and that all men are equal.Ahmed Sà ©kou Tourà ©, as quoted in Robin Halletts, Africa Since 1875, University of Michigan Press, 1974. We have told you bluntly, Mr President, what the demands of the people are ... We have one prime and essential need: our dignity. But there is no dignity without freedom ... We prefer freedom in poverty to opulence in slavery.Ahmed Sà ©kou Tourà ©s statement to General De Gaulle during the French leaders visit to Guinea in August 1958, as quoted in Robin Halletts, Africa Since 1875, University of Michigan Press, 1974. For the first twenty years, we in Guinea have concentrated on developing the mentality of our people. Now we are ready to move on to other business.Ahmed Sà ©kou Tourà ©. as quoted in David Lambs The Africans, New York 1985. I dont know what people mean when they call me the bad child of Africa. Is it that they consider us unbending in the fight against imperialism, against colonialism? If so, we can be proud to be called headstrong. Our wish is to remain a child of Africa unto our death..Ahmed Sà ©kou Tourà ©, as quoted in David Lambs The Africans, New York 1985. People of Africa, from now on you are reborn in history, because you mobilize yourself in the struggle and because the struggle before you restores to your own eyes and renders to you, justice in the eyes of the world.Ahmed Sà ©kou Tourà ©, as quoted in The Permanent Struggle, The Black Scholar, Vol 2 No 7, March 1971. [T]he political leader is, by virtue of his communion of idea and action with his people, the representative of his people, the representative of a culture.Ahmed Sà ©kou Tourà ©, as quoted in Molefi Kete Asante and Kariamu Welsh Asantes African Culture the Rhythms of Unity: The Rhythms of Unity Africa, World Press, October 1989. In the history of this new Africa which has just come into the world, Liberia has a preeminent place because she has been for each of our peoples the living proof that our liberty was possible. And nobody can ignore the fact that the star which marks the Liberian national emblem has been hanging for more than a century the sole star that illuminated our night of dominated peoples.Ahmed Sà ©kou Tourà ©, from his Liberian Independence Day Address of 26 July 1960, as quoted in Charles Morrow Wilsons Liberia: Black Africans in Microcosm, Harper and Row, 1971.

Tuesday, February 25, 2020

Sherwood Elementary School Assessment and Diagnosis Research Paper

Sherwood Elementary School Assessment and Diagnosis - Research Paper Example This school enrolls students from pre-kindergarten to 8th grade. 2012 -2013 data shows that Sherwood elementary school’s largest demographic is black. This is 96.7% of the student population. There are other races which are; Hispanics, whites, Asians, Native Americans and others. This group is composed of 3.3% of the student population. The second largest demographic is the Hispanics which is 2% of the student population. Still as of 2012-2013, the number of students enrolled in the school was 301. From this number, 15.6% were special education students, and 97% were low income students (Chicago Public Schools, 2013). According to the Local School Directory and USA School Info, however, the total number of students enrolled as at 2013 is 408 and 386 respectively. USA School Info’s data shows that the male population is slightly higher than the female population. That is, 200 and 186 females. Local School Directory’s data shows that the school has 204 males and 20 4 females. The Local School Directory and USA School Info, also have different statistics about racial groups attending Sherwood elementary school. According to USA School Info, races are divided into Hispanic, black and other races. (which are two or three). The black constitute 96% of the total student population, the Hispanic constitutes 2%, and other races also constitute 2% of the total population (2013). Local School Directory’s statistics shows that there are only blacks and Hispanics as at 2013. The black constitute 99%, while Hispanics constitute 1% of the total student population (2013). Secondary Data Collection Based on the above information, it is important to focus on health problems affecting low income groups in Chicago, as well as those associated with black people, and Hispanics. One of the major health problems affecting Hispanics and black children in Chicago is obesity. This is as revealed by the Chicago public-health department report. Lowest rates are o bserved in Asian and white communities. During the 2010-2011 school years, 42% of black students, and 44% of Hispanics were obese. This is in contrast to 3% and 9% Asian and White students found to be obese respectively. Schneider also indicates that obesity is related to income. Obesity decreases with increase in income (2013). This means that low income students are most likely to have obesity. The statistics shown above indicates that 97% of Sherwood Elementary School’s total students are of low income. This shows the high likelihood of occurrence of obesity, or high likelihood of its existence as the main health problem. Obesity is a primary problem with other associated problems such as drug use, homicide, housing and drop-outs (Schneider, 2013). The Children's Defense Fund (2012) also notes that obesity is prevalent among black children with 1 in 4, of children aged 6 to 17 being obese. The black children are also at higher risk of being overweight. Black teenage girls of 12-19 years are at 40% risk of being overweight. Being obese is one health problem, but there are other health problems associated with obesity. Children with obesity are at high risk of getting bone and joint

Saturday, February 8, 2020

Digital Evidence ethics and computer forensics Essay

Digital Evidence ethics and computer forensics - Essay Example The perpetrators can be the staff in the companies or even the student. When it comes to ethical issues, somebody or the culprit may want to run away from the issue saying that he or she has not committed any offence since no child has gotten access to the material. As per the joint act, a child in this case is somebody who is blow the age of 18 years while child pornography is any form of material that shows or that depict a child doing something that is related to sex. It includes exposure of a child’s private parts such as the genitals or the pubic areas. In addition, an adult disguised to be a child involving himself or she in a sexual conduct is also considered a crime. Digital images of a real child or a fictitious child engaging the same conduct is also considered a crime Case study In 2007, there was a case in high court in United States concerning a university student who was distributing phonographic material within and outside the campus. In the case the student was charged with possessing materials that can be harmful to the children or even an adult who is not pleased with the content of the material. According to the joint act, a child in this case is somebody who is blow the age of 18 years while child pornography is any form of material that shows or that depict a child doing something that is related to sex. It includes exposure of a child’s private parts such as the genitals or the pubic areas. In addition, an adult disguised to be a child involving himself or she in a sexual conduct is also considered a crime. Digital images of a real child or a fictitious child engaging the same conduct is also considered a crime Case study In 2007, there was a case in high court in United States concerning a university student who was distributing phonographic material within and outside the campus. In the case the student was charged with possessing materials that can be harmful to the children or even an adult who is not pleased with the con tent of the material. According to the joint act, a child in this case is somebody who is blow the age of 18 years while child pornography is any form of material that shows or that depict a child doing something that is related to sex. It includes exposure of a child’s private parts such as the genitals or the pubic areas. In addition, an adult disguised to be a child involving himself or she in a sexual conduct is also considered a crime. Digital images of a real child or a fictitious child engaging the same conduct is also considered a crime. Source: National Juvenile Online Victimization Study http://www.missingkids.com/en_US/publications/NC144.pdf Ethical issue The ability of an individual to navigate within the web pages and the links that are related to a website give him a chance to fully follow you. Underlying this belief is the perception that virtual crimes are actions in cyberspace, with its shared virtual community and virtual citizens, and consisting of a mixtur e of real identities, alter egos, clones and even virtual beings. Hence, it is fundamentally different from crimes committed in the physical world. As such, the application and standards of criminal laws for the virtual community should be markedly different from those commonly applied in the courts of the physical world. Though their views appear futuristic and far-fetched at this point in time, the potential for its full or partial adoption may be foreseeable. Already, there are serious talks of the creation of cyber-courts to administer and dispense cyber-justice, which may entail punishments that are unique to the medium and that may not have a real world equivalent (Rittinghouse 2009) Investigation technique Finding substantial evidence was quite cumbersome because the internet use provides to the person who has the intention to stalk. The agencies that enforce laws need to review the law in order for them to come up with new tools and mechanism to combat this crime. The more p ressing and disturbing idea is that the person committing these crimes has the resource for example the skills and expertise on the internet use and he or she is determinant to frustrate or rather humiliate the victims. Research has shown that such perpetrators can decide to do so because of vengeance. Research has shown that stalkers are more experience in terms of age education and professional background. The gender also has

Wednesday, January 29, 2020

A View from the Bridge Essay Example for Free

A View from the Bridge Essay A View from the Bridge by Arthur Miller is a play describing the affairs of the Brooklyn dockworkers of post war America. The play is as colourful as the lives of those it depicts: it contains aspects of love, hatred, passion, suffering, pain and despair (to name but a few) but what of tragedy? In order for a play to be a tragedy it follows that it must have tragic elements to its plot but what are these elements? Why are they considered tragic? And most importantly of all: In what from are they present in A View from the Bridge? Answering this question requires that we obtain a sound definition of tragedy in the classic sense, and for this task I refer throughout to Aristotles Poetics. Over the next few pages I will be examining the main events and aspects of the play, showing how explicitly they follow the principles outlined by Aristotle, therefore earning the tragic title. Foremost in a tragedy is the protagonist; he is the hub around which the events of the play rotate, without whom all would soon crumble. In classic tragedy the protagonist is usually distinguished early in the play: the protagonist in A View from the Bridge is established from the outset. An early stage direction sees Eddie pitching coins with the men and is highlighted among them this and Eddies prominence in the following family scene firmly establish his role as the lead character. Once this entity has been confirmed we must then examine his character. In the first family scene Eddie is shown to command the love and respect of both his wife and niece: Beatrice claims that he is an Angel! and that Godll bless him and Catherine greets him enthusiastically Hi, Eddie! This show of love has the effect of portraying Eddie Carbone in a favourable light and raising the audiences opinion of him. This was a deliberate effort on Millers part to satisfy one of Aristotles necessities for tragedy, that the lead role should embody nobility and virtue as part of his/her innate character. Initial nobility and virtue serve to accentuate the eventual demise of the character and heighten the sense of loss felt by the audience. The family love of the opening scene, while serving a purpose, is notably ordinary and not at all unusual. At first glance Eddie Carbone seems a surprisingly normal figure He is forty- a husky, slightly overweight longshoreman. This normality however serves a very important purpose, it allows the audience to identify with the character, a necessity for the tragic hero since he has to command sympathy, pity, and later invoke fear. Another tragic requirement is that the lead character must have a certain flaw, or imperfection, known as hamartia which serves to trigger the characters demise. This is present in A View from the Bridge and is subtly exposed in the first scene when Eddie is pleased and therefore shy about it when Catherine lovingly greets him. The first family scene can therefore be described as tragic because it complies with tragic ideals, and establishes both the character of the protagonist and his fatal flaw: two essentials of tragedy. Following this scene I was aware of the potential for catastrophe (in Eddies incestuous love, and over protectiveness) but was at a loss as to how this potential was to be realised. This invoked in me as the reader or as a member of the audience a sense of or intense anticipation and anxiety: anticipation because the catastrophic ending was foretold in Alfieris warnings and anxiety because I did not know what form this catastrophe would take. My anxiety was relieved upon the arrival of the immigrants, when I realised the means by which the potential was to be realised. As the scene progresses Catherines attraction to Rodolpho is made apparent. Catherine wondrously asks Rodolpho about his hair, and is enthralled by his singing; she asks if he is married and references to sugar you like sugar? -Sugar? Yes! I like sugar very much! imply that they are sweet on each other. This affection unnerves Eddie, who, upon hearing Rodolphos rendition of Paper Doll interrupts as soon as flirtation is mentioned and then those flirty, flirty guysWill have to flirt with dollies that are real. This scene, while not satisfying any tragic ideas wholly in itself, helps with the progression of the tragedy since it develops the fatal flaw, Eddies love for Catherine. It also informs the audience of the course the play is to take, accentuating the sense of fate or inevitable progression.

Tuesday, January 21, 2020

Suffering in Charles Dickens Oliver Twist and James Watsons Talking in Whispers :: English Literature

Suffering in Charles Dickens' 'Oliver Twist' and James Watson's 'Talking in Whispers' I am going to explore the ways in which human suffering is portrayed in Charles Dickens' 'Oliver Twist' and James Watson's 'Talking in Whispers'. I am also going to explore the ways in which sympathy is created for the characters Oliver Twist and Andres Larreta. With consideration of Oliver Twist's and Andres Larreta's suffering I am going to see if they can be considered as heroes. I am going to do all of this by analysing areas of the novels, 'Oliver Twist' and 'Talking in Whispers'. Oliver Twist and Andres Larreta both experience a great deal of suffering. They experience physical, emotional and mental suffering. The societies in which they are a part of also suffer. The suffering of society in both novels 'Oliver Twist' and 'Talking in Whispers' are caused by the authorities. However, the society in 'Talking in Whispers' seems to be much bigger than the society that comes across in 'Oliver Twist'. I think this is because 'Oliver Twist' is mainly about the life of Oliver Twist and how he reunites with some of his relatives, whereas 'Talking in Whispers' mainly focuses on Andres Larreta's life and Chile under dictatorship. It also has lots of information about the Chileans as a whole. Both character's Andres Larreta and Oliver Twist possess heroic qualities. I believe they are both heroes for surviving the suffering they had received. Oliver Twist and Andres Larreta both experience physical and emotional suffering. Oliver Twist is a young child, below the age of 10 years. He experiences a great deal of physical suffering. Oliver experiences abuse at the workhouse. He was very poor and had little food, which made him hungry. He had to work to stay alive. Although his work only earned him just about enough to survive. "The hungry and destitute situation of the infant orphan was duly reported by the workhouse authorities." The author Charles Dickens states that Oliver is hungry and is in a poor situation. Another instance of physical suffering Oliver experiences, is the beating he receives after he has a fight with Noah. "Oliver's clothes had been torn in the beating he had received; his face was bruised and scratched; and his hair scattered over his forehead." Dickens describes his condition and implies to the reader that his beating was rough, violent and severe. He makes the reader sympathise with Oliver. Not only is this physical suffering for Oliver, but for a child as young as Oliver it is also emotional suffering. It leads him to believe nobody cares for him and that he is

Monday, January 13, 2020

Canvas Art

Demonstration Speech Outline Specific purpose statement: To inform my audience about the 5 steps of melted crayon art. Introduction: Attention Getter; Do you ever get bored, and you are a creative person who loves crayons? Well if you are, you can create a piece of art on a canvas. Credentials: I’ve done plenty of canvas arts and they are easy and fun to make. Tie to audience: Crayon canvas art, can be done pretty much by anyone. They are simple to make and can give you a piece of art to hang on your wall that you created. Thesis Statement: There are 5 steps in melting crayons on a canvas.The First step is Gathering your supplies, Second step glue crayons onto the top of your canvas in the order you want, Third step place your canvas against a wall or hold it up, Forth step take your hair-dryer or lighter and apply to canvas, and the Fifth step is once you're satisfied with your canvas, let the wax dry. Body: I. The First step, is Gathering all the supplies. a. Crayons b. Glue c. Canvas d. Hair-dryer or Lighter II. The second step, glue your crayons onto the top of the canvas in the order you want. a. Make sure to place your crayons where you want them. b.Make sure your crayons are glued. c. Make sure your crayons are dried. III. The Third step, place your canvas against a wall or held up so the wax drips down. a. Make sure the glue is dry. b. Make sure the canvas is at a tilt or slant. c. Be sure it is sturdy. IV. The Forth step, take your hair-dryer or lighter, turn it to their highest setting, and blow-dry or melt the crayons. a. Apply any design cutout (Optional). b. Apply the hair-dryer or lighter to the canvas. c. Melt the crayons in the way you want until satisfied. V. The Fifth step is once you're satisfied with your canvas, let the wax dry. . When finished, let it set for a few minutes. b. When your art work is done you can display it on a wall, or give it to someone as a gift. Conclusion: Today I have shown you how to create a piece of art on a canvas using crayons. To do this properly the steps must be done in proper order. Fist gather all of the supplies, second glue the crayons on top of the canvas where you want them, third place your canvas on a wall or help up, forth apply the hair-dryer or lighter to blow-dry or melt the crayons, and fifth once you’re satisfied let the canvas set for a few minutes to dry.

Sunday, January 5, 2020

Old Day Crime And Crime - 1370 Words

Old Day Crime Just think about a world that has little to no crime. That would be quite the story. Ever since birth people always hear about crime. People will always hear about the school shooting, or the robbery at the bank. Crime has saw a decrease during the 90’s, but since then the non physical and physical crime has stayed the same. Crime was a lot higher in previous years, but then all of a sudden the 90’s hit, and the crime went down. â€Å"Robbery, burglary and larceny each fell every year between 1991 and 2000.† said Levitt. Looking at Table 1 every crime that could be committed generally went down (Levitt). Most crimes never decreased for more than 3 years (Levitt). Table 1 â€Å"National Trends in SpeciÂŽ c Categories of Crime† (Levitt)†¦show more content†¦One of them is the abortion filter (Goldstien). Abortion was wrong in a lot of people’s mind, so they would have the child (Goldstien). They thought it could be because, people were becoming parents (Goldstein). The parents wanted to better themselves before their baby came, so they were going to be busy supporting a family. They began to try and find jobs, and work. Then again, people had the Happy pill thesis (Goldstien). At this time medicine was becoming better, and helping more people (Goldstien). People thought medicine was improving human behavior and moods. They even thought about a Lead Hypothesis (Goldstien). They thought the kids even adults could have lead in their system (Goldstien). The lead would eventually make its way to the brain (Goldstien ). Then when the lead reached the brain it would cause that person to have aggressive behavio,r and become violent (G oldstien). People in the 90’s began to live longer (Goldstien). They got an idea that people lived longer, so older adults were looking over people (Goldstien). It almost seemed as if people were looking after each other. There was also a lot of new technology (Goldstien). People were staying inside more with T.V.’s and anything else they could buy (Goldstien). Certain people thought it was because a lot people stopped using drugs, especially crack