Services Marketing

Australian Telecommunications Company has continued to expand to address the demands of the market. It has remained a key player in the country’s economic growth, having generated close to $37 billion in 2008 and $98 billion revenue in 2009. The industry has over five hundred thousand employees across the country, working in various capacities (IBISWorld, 2011).Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More It has arguably been considered as a stimulant for employment in almost every sector of Australian economy. It has local and international companies which contribute to this tremendous global recognition. Among these are Optus and Vodafone which are considered as key players in the market. This paper gives a critique of the performance of these companies based on their weaknesses and threats with reference to the entire telecommunications industry in Australia. Vodafone is a UK-owned company and the leading telecommunications company around the world operating in more than twenty five countries including Australia. Vodafone Australia is the third largest Telecommunications Company in Australia, behind the giants Telstra and Optus. The company runs a GSM mobile network which is approximated to cover 92% of Australian market (Vodafone, 2011). It also boasts of a Globalster satellite which enables it to cover the entire population. Even as the company continues to thrive in an ever-expanding economy and market, it has had its fair share of weaknesses and threats triggered by intertwined factors in the telecommunications market. Vodafone Australia has experienced one of the worst network problems in the Australian market. Towards the end of 2010, the company registered pitiable quality in its calls, data speed, SMS reliability and voicemail services. It was faced with a class action suit for demonstrating incompetence in serving Australian pe ople. To maintain its business reputation, the company responded by blaming customers for using faulty software on their handsets and use of Smartphones (Vodafone, 2011). Although Vodafone CEO offered an apology, the interruption saw several customers terminate their contracts with the company to seek better services.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Additionally, expansion of the company has been achieved by direct regulation of its operations. Through mergers and acquisitions, the company has not realized organic growth. As a result, the company has a stable customer base at the expense of proper management of its subsidiaries (Vodafone, 2011). With its operational structure centered in UK, Vodafone Australia has failed to address needs of the market allowing effective competition from smaller companies. Moreover, Vodafone Australia continues to experience several thre ats as permitted by market trends and its ability to effectively serve Australians. Competition from major players and upcoming companies is seen as a major threat for the company. Telstra which is the leading player in the market, previously possessed by the government runs most of the copper network, offering landline, broadband and mobile services (Vodafone, 2011). Immense global penetration of internet companies further threatens Vodafone’s ability to penetrate the market in future. It is important to note that though saturated, the market still offers opportunities in terms of the aging population and changing needs for customers. Through strategic plans like simple phones and friendly pricing plans, the company stands a chance of favorably competing in market (IBISWorld, 2011). On the other hand, Optus is ranked second in Australian telecommunications market and is owned by Singapore Telecommunications Company. Headquartered in Sydney, Optus has retained SingTel service s and products like Boost Mobile, Virgin Mobile Australia, Uecomm and Alphawest (Optus, 2011). In serving its customers, the company runs its own network infrastructure together with the use of other companies’ services like Telstra Wholesale. It has two channels of service delivery where it directly serves customers in the market and as a wholesale agent for smaller companies.Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The company also provides internet services through dial-up and broadband services. It mainly serves the government, business owners and residents of Australia. Like other players in the Australian telecommunications market, the company has weaknesses and continues to experience threats from a wide range of areas. Being owned by Singapore Telecommunications Company which has concentrated its operation in Australia, Optus is exposed to high comp etition from local players and other bigger players in the market. In addition, Optus is faced with management issues manifested through labor strikes experienced before (Optus, 2011). This affects its reputation in maintaining a competitive advantage and customer base. Lastly, service delivery has not been up to date with customers complaining of low network connection speed and Cable TV services. Even though the company is ranked second in Australian telecommunications industry, it faces stiff competition from Telstra and Vodafone among other key players and upcoming companies. It therefore suffices to mention competition as the company’s major threat. Nevertheless, Optus prides on a number of opportunities in the telecommunications industry. With ever-changing technology, the company has a chance to expand its service and product delivery in order to address the needs of its young customers. It also plans to increase its customer base through TV mobile services by the end of 2012 by use of FetchTV (Optus, 2011). Additionally, the company seeks to access government license to offer provisional satellite services that will cover Australian Broadband Network. This will win new customers across the country including remote regions which are not well covered by its competitors. In general, a survey of Australian telecommunications market indicates various viewpoints with regard to the performance of companies like Vodafone and Optus. It is evident that the two companies have weaknesses which have continued to affect their performances. Nevertheless, there are countless opportunities to be utilized in maintaining competitive advantage.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More References IBISWorld. (2011). Mobile Telecommunications Carriers in Australia: Market Research Report. IBISWorld. Web. Optus. (2011). Media Center. Optus. Web. Vodafone. (2011). Vodafone Company. Vodafone. Web. This assessment on Services Marketing was written and submitted by user Konnor Mclaughlin to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here. Services Marketing Executive summary Service quality is a very critical aspect of any business. The paper carried out researches on five service-providing firms. The firms included one bank, three restaurants, and a hospital. Many theories and models have been put in place to explain the subject of service quality. The paper links theories such as the attribution theory and equity theories, among others to the specified service encounters.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The researcher rated the service provided on a five-point rating scale. CERVICAL model also comes in handy in terms of analyzing the aspect of service delivery and quality. The paper also explains the researcher’s expectations together with what he thought the firm would have done at that point. The journal also required the researcher to recommend how employees or the firm would have improved on its servi ce provision. These journals were later on analyzed to give an insight into the practice of service marketing. First Service Encounter Various entries were made in a study of service marketing conducted on Joapick hotel on July 22, 2013, at 10.00 am. The researcher had a personal encounter with service providers in this restaurant. The entries were therefore likely to give accurate information about service provision in the restaurant. In this encounter, the researcher had purposed to understand the events and behavior of various front-line operators and employees that result in client dissatisfaction. The researcher had purposed to visit this restaurant to evaluate how it offers its service. In this entry, the service encounter involved one-on-one communication between the customer and the service-providing officer. For improvement of the delivery of restaurant services, the management should offer close employee supervision. Service provision could also be improved through increas ed employee commitment. Second Service Encounter The second journal entry was made at ANZ bank. The industry offered banking services to its clients. The entry was recorded on June 15, 2013, at 11.00 A.M. The encounter was also entered through a personal visit to the bank. The researcher decided to visit the bank due to its location. The bank was in proximity to the point where the researcher was working. It would therefore, easy for him to reach the bank. The researcher rated satisfaction with the service encounter at one in a five-point rating scale. The rating depended on the feelings of the client. The researcher felt that way because the front office operators had no organization ability, which resulted in delays in service delivery. The client felt that there were delays in service delivery. On the question of what the employee or the firm would have done to increase the level of client satisfaction, the journal indicated that the employees of ANZ bank would have been more ord erly in their service provision. To improve the service system of ANZ bank, bank management should apply job subdivision. The bank should also restructure its job design in a way that employees who are offering any service feel at the right positions in a bid to maximize their input and hence the overall yield of the bank.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Third Service Encounter The third journal was recorded from PPK restaurant, which is a service industry that provides food services to its clients. The data was recorded on July 2, 2013, at 10.00 A.M. The service encounter took place via telephone. The specific circumstance of the encounter was expectations. The researcher had expectations that the restaurant would provide better services owing to its high publicity. According to the journal, the rate of satisfaction with the service encounter was put at five on a five-poin t rating scale. This was the highest rating mark. The researcher recorded that the feeling of delight resulted from the fact that service providers were able to provide services on time. The services were also satisfactory to the customer. The researcher also suggested that the employee or the firm would have improved on their level of emotional labor to offer better services. From this journal, there is an indication that the service system required that employees need to do job training on emotional labor. Fourth Service Encounter The fourth journal entry form was filled from Making hospital. The hospital provides a variety of medical services to clients. This journal focused on services offered by nurses at Making hospital. The journal entry was made on July 30, 2013, at 10.00 A.M. The journal was recorded during a personal service encounter with the hospital nurses. This encounter resulted from the expectations of the researcher on the quality of services provided by the hospita l. The service encounter with this hospital was rated at two in a five-point rating scale. The researcher attributed this below-average performance to the fact that the service providing employees did not indicate much dedication to their duties and responsibilities. For example, nurses would respond to patients’ questions in a rude way. On the issues of what the hospital would have done to improve on the client’s level of satisfaction, the researcher asserted that it should have motivated its employees to enable them to offer the best qualities to the client. The researcher also suggested that the service provider should improve on employee motivation to make employees perfect their service provision ability. Fifth Service Encounter The fifth journal entry was entered from Small World Restaurant. The company provides catering services. The journal was entered on June 29, 2013, at 10.00 A.M. The service encounter happened through mail correspondence. The encounter was purposely planned by the researcher. The service encounter was rated at two on a five-point rating scale. The researcher attributed this rating to the fact that the restaurant took much time to respond to the mail and had little commitment to mail. The journal entry also indicated that the restaurant would have minimized delays in service delivery. The service system needs improvement in communication and training of employees on the best communication practices.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More Analysis of service encounters The service encounters may be explained in several theories and models. Although some were related, there are also differences within these models. In the first service encounter, the three evident theories are the attribution theory, equity theory, and personal involvement. The attribution theory is used to explain human behavior and suit the first case based on the employee attitude at the work place (Bloemer, de Ruyter Peeters, 1998, p.276; Choi et al., 2004, p.913). Various models can be used to explain the behaviors of the employees in the first encounter, and the owner of the restaurant expresses a particular attitude to the employees. Caruana (2002, p. 811) states that the theory is important as it can be used to explain human behavior even in management and business. Equity theory also applies to the encounter, with the employees trying to fit in the workplace and appear to be doing equal tasks. However, they had little personal involvement, and this could be a significant factor for the performance of the business and the employee rating. The banking industry, as represented in the second encounter, displays several theories that are generalizable in other organizations. In this second encounter, disconfirmation of expectation paradigm is applicable. The encounter proves that employees are not always satisf ied with the services offered in organizations despite the positive feedback that this confirmation of expectations paradigm may provide. The encounter also includes a display of the conceptual model of service quality (Brown Meuter, 2000, p.138). Consumers have personal needs, experience and other sources of information to predict the services that they can get from institutions such as banks, and marketers should filling the gaps that exist in the satisfaction of these services. The SEQUAL model can also be applied here. Marketers should ensure that they participate in creating reliability, responsiveness, empathy, and assurance so that the clients are assured of quality services (Brady, Cronin Brand, 2002, p.17). The third and fifth encounters were both in restaurants, and the major values that were evident include the consumer expectation types. Consumers display varying expectations based on several factors. Desired expectations are displayed in the restaurants, with the mana gement having to use the marketing team to make sure the customers provide feedback on these expectations. The other forms of expectations that are evident include equitable and predictive expectations (Lovelock, Patterson Walker, 2011).Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The fourth service encounter in MarieKing Hospital was crucial in displaying the different kinds of values in organizations, including perceived value, performance value, social value, emotional value, and interaction value. Though the clients in the institution displayed the values, the performance value and the social values were expressed in a significant way and applicable in the management of the institution. The reason for the application of the social value is mainly the nature of the institution that is meant to offer services without regard to client ability to pay for the services. The link between Theory and Practice The theories discussed above are applicable in management and business, and organizations apply them to ensure that they maintain a competitive edge in the respective markets. In the disconfirmation and expectation paradigm, employers can use surveys to ensure that the consumers are satisfied with the services offered by their organizations. The SEQUAL model also helps employers to gauge the service delivery quality in their respective organizations. This will be effective in making them improve their services. Chebat and Slusarczyk (2005, p.664) assert that the declining quality of service in service provision industry has been associated with poor training of employees. Consumers tend to stick to organizations that provide the best services as per their evaluations, and the service encounters discussed above are good examples of the same. Organizations can apply the 7 P’s of marketing in the form of price, place, product, promotion, people, process, and physical evidence to ensure that their products are rated highly. The product design, quality, and usability are some of the factors that they can alter in the output to ensure that it is appealing in the market (Bitner, Brown Meuter, 2000, p.138). The place of sale and the price at which the products are available should also be convenient to the customers, with the employees being trained on how to approach the target market. Physical evidence and promotion will be crucial in the determination of the availability of a particular product to the target market. The characteristic of services is some of the other links that exist between theory and practice in marketing. Marketers should aim at replicating the goals of the department in the field (Brady, Cronin, and Brand 2002, p.16), with the right measures being put into place for this. The theories in marketing provide a conceptual framework on which marketers can use to promote their products and organization. To ensure that the theory is applied, marketers and organizations need to plan and make the objectives of the particular department, with the employees being trained on the same (Pluta-Olearnik, 2011). The organizations should also carry out surveys to evaluate the efficiency of the applied theories and take relevant measures based on the findings (Cadogan et al., 2001, p.261). Decision-making pro cess in organizations should be consultative and inclusive, with members in all the working levels being involved (Nijssen Herk, 2009). Despite involving several employees, the decision-making process should also be fast enough to ensure that the relevant measures are taken in time. A service triangle involving consumers should also be established (Bendapudi Leone, 2002, p.83). The management should not be solely involved in decision making that is likely to involve other employees without consulting them first. Several factors influencing behavior in organizations include the culture in the organization, the social background of the employees, and the management, and the type of personalities within the organization. Employees and the management team can display differing behaviors based on the above factors (Brady Robertson, 2001, p.53). To ensure that the behaviors do not affect the output of the organization, an appropriate organizational culture should be cultivated. Concept ual Framework The conceptual framework of service delivery that is relevant in the above service encounters is mainly the working hypothesis and the descriptive types. Analysis of the literature on the same topic would provide adequate information for a descriptive study, and this would ensure that any gaps in the literature are filled and more models of evaluating service encounters are developed (Choi et al., 2004, p.913). The initial process of planning such a study would involve the assessment of the services discussed, and appropriate information gathered based on the existing theories and other literature on the same. Businesses need to ensure that marketing is an essential function, and such a framework would be beneficial (Schultz, Frederiksen Doerr, 2013; Bendapudi Leone, 2002, p.83). Marketing does not necessarily involve the presentation of the products and can be done even using other methods (Daunt Harris, 2012; Elsamen Alshuride, 2012). The conclusions of a study o n the service encounters above would go a long way in determining the efficacy in the marketing profession. Summary and Conclusion Service encounter has become a relevant field of study in the business world. The researcher carried out journal entries from various service providers. Analysis of various service encounters indicated that service provision in the world economy is still below average. The findings of the research indicated that factors such as poor communication, low motivation, and lack of proper training resulted in poor service quality. The research also found that service encounter quality has a direct impact on the level of customer satisfaction. Service encounter was also found to influence the perception of service quality. Reference List Bendapudi, N., Leone, P. (2002). Managing Business-to-Business Customer Relationships Following Key Contact Employee Turnover in a Vendor Firm. Journal of Marketing, 66(2), 83-102. Bitner, J., Brown, W., Meuter, L. (2000). Tec hnology Infusion in Service Encounters. Journal of the Academy of Marketing Science, 28(1), 138-149. Bloemer, J., de Ruyter, K., Peeters, P. (1998). Investigating Drivers of Bank Loyalty: The Complex Relationship between Image, Service Quality and Satisfaction. International Journal of Bank Marketing, 16(7), 276-286. Brady, K., Robertson, J. (2001). Searching for a Consensus on the Antecedent Role of Service Quality and Satisfaction: An Exploratory Cross-National Study. Journal of Business Research, 51(1), 53-60. Brady, K., Cronin, J., Brand, R. (2002). Performance-only Measurement of Service Quality: A Replication and Extension. Journal of Business Research, 55(1), 17-31. Cadogan, W., Paul, J., Salminen, T., Puumalainen, K., Sundqvist, S. (2001). Key Antecedents to â€Å"Export† Market-Oriented Behaviors: A Cross-National Empirical Examination. International Journal of Research in Marketing, 18(3), 261-282. Caruana, A. (2002). Service Loyalty: The Effects of Service Qual ity and the Mediating role of Customer Satisfaction. European Journal of Marketing, 36(7/8), 811-828. Chebat, J., Slusarczyk, W. (2005). How Emotions Mediate the Effects of Perceived Justice on Loyalty in Service Recovery Situations: An Empirical Study. Journal of Business Research, 58(5), 664-673. Choi, S., Cho, H., Lee, S., Lee, H., Kim, C. (2004). The Relationships among Quality, Value, Satisfaction and Behavioral Intention in Health Care Provider Choice: A South Korean Study. Journal of Business Research, 57(8), 913-921. Daunt, K., Harris, L. (2012). Exploring the forms of dysfunctional customer behavior: A study of differences in servicescape and customer disaffection with service. Journal of Marketing Management, 28(1/2), 129-153. Elsamen, A., Alshuride, M. (2012). The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company. International Journal of Business Management, 7(19), 84-95. Lovelock, H., Patterson, G., Walker , R. (2011). Services marketing. An Asia Pacific perspective (5th Ed.) NSW: Pearson Prentice-Hall. Nijssen, E., Herk, H. (2009). Conjoining International Marketing and Relationship Marketing: Exploring Consumers’ Cross-Border Service Relationships. Journal of International Marketing, 17(1), 91-115. This report on Services Marketing was written and submitted by user Alvin Mckinney to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Quotes by Ahmed Skou Tour

Quotes by Ahmed Skou Tour Without being Communists, we believe that the analytical qualities of Marxism and the organization of the people are methods especially well-suited for our country.Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Rolf Italiaanders The New Leaders of Africa, New Jersey, 1961 People are not born with racial prejudices. For example, children have none. Racial questions are questions of education. Africans learned racism form the European. Is it any wonder that they now think in terms of race after all theyve gone through under colonialism?Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Rolf Italiaanders The New Leaders of Africa, New Jersey, 1961 An African statesman is not a naked boy begging from rich capitalists.Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Guinea: Trouble in Erewhon, Time, Friday 13 December 1963. The private trader has a greater sense of responsibility than civil servants, who get paid at the end of each month and only once in a while think of the nation or their own responsibility.Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Guinea: Trouble in Erewhon, Time, Friday 13 December 1963. We ask you therefore, not to judge us or think of us in terms of what we were or even of what we are but rather to think of us in terms of history and what we will be tomorrow.Ahmed Sà ©kou Tourà ©, first president of Guinea, as quoted in Rolf Italiaanders The New Leaders of Africa, New Jersey, 1961 We should go down to the grassroots of our culture, not to remain there, not to be isolated there, but to draw strength and substance there from, and with whatever additional sources of strength and material we acquire, proceed to set up a new form of society raised to the level of human progress.Ahmed Sà ©kou Tourà ©, as quoted in Osei Amoahs A Political Dictionary of Black Quotations, published in London, 1989. To take part in the African revolution it is not enough to write a revolutionary song: you must fashion the revolution with the people. And if you fashion it with the people, the songs will come by themselves.Ahmed Sà ©kou Tourà ©, as quoted in Osei Amoahs A Political Dictionary of Black Quotations, published in London, 1989. At sunset when you pray to God, say over and over that each man is a brother and that all men are equal.Ahmed Sà ©kou Tourà ©, as quoted in Robin Halletts, Africa Since 1875, University of Michigan Press, 1974. We have told you bluntly, Mr President, what the demands of the people are ... We have one prime and essential need: our dignity. But there is no dignity without freedom ... We prefer freedom in poverty to opulence in slavery.Ahmed Sà ©kou Tourà ©s statement to General De Gaulle during the French leaders visit to Guinea in August 1958, as quoted in Robin Halletts, Africa Since 1875, University of Michigan Press, 1974. For the first twenty years, we in Guinea have concentrated on developing the mentality of our people. Now we are ready to move on to other business.Ahmed Sà ©kou Tourà ©. as quoted in David Lambs The Africans, New York 1985. I dont know what people mean when they call me the bad child of Africa. Is it that they consider us unbending in the fight against imperialism, against colonialism? If so, we can be proud to be called headstrong. Our wish is to remain a child of Africa unto our death..Ahmed Sà ©kou Tourà ©, as quoted in David Lambs The Africans, New York 1985. People of Africa, from now on you are reborn in history, because you mobilize yourself in the struggle and because the struggle before you restores to your own eyes and renders to you, justice in the eyes of the world.Ahmed Sà ©kou Tourà ©, as quoted in The Permanent Struggle, The Black Scholar, Vol 2 No 7, March 1971. [T]he political leader is, by virtue of his communion of idea and action with his people, the representative of his people, the representative of a culture.Ahmed Sà ©kou Tourà ©, as quoted in Molefi Kete Asante and Kariamu Welsh Asantes African Culture the Rhythms of Unity: The Rhythms of Unity Africa, World Press, October 1989. In the history of this new Africa which has just come into the world, Liberia has a preeminent place because she has been for each of our peoples the living proof that our liberty was possible. And nobody can ignore the fact that the star which marks the Liberian national emblem has been hanging for more than a century the sole star that illuminated our night of dominated peoples.Ahmed Sà ©kou Tourà ©, from his Liberian Independence Day Address of 26 July 1960, as quoted in Charles Morrow Wilsons Liberia: Black Africans in Microcosm, Harper and Row, 1971.

Sherwood Elementary School Assessment and Diagnosis Research Paper

Sherwood Elementary School Assessment and Diagnosis - Research Paper Example This school enrolls students from pre-kindergarten to 8th grade. 2012 -2013 data shows that Sherwood elementary school’s largest demographic is black. This is 96.7% of the student population. There are other races which are; Hispanics, whites, Asians, Native Americans and others. This group is composed of 3.3% of the student population. The second largest demographic is the Hispanics which is 2% of the student population. Still as of 2012-2013, the number of students enrolled in the school was 301. From this number, 15.6% were special education students, and 97% were low income students (Chicago Public Schools, 2013). According to the Local School Directory and USA School Info, however, the total number of students enrolled as at 2013 is 408 and 386 respectively. USA School Info’s data shows that the male population is slightly higher than the female population. That is, 200 and 186 females. Local School Directory’s data shows that the school has 204 males and 20 4 females. The Local School Directory and USA School Info, also have different statistics about racial groups attending Sherwood elementary school. According to USA School Info, races are divided into Hispanic, black and other races. (which are two or three). The black constitute 96% of the total student population, the Hispanic constitutes 2%, and other races also constitute 2% of the total population (2013). Local School Directory’s statistics shows that there are only blacks and Hispanics as at 2013. The black constitute 99%, while Hispanics constitute 1% of the total student population (2013). Secondary Data Collection Based on the above information, it is important to focus on health problems affecting low income groups in Chicago, as well as those associated with black people, and Hispanics. One of the major health problems affecting Hispanics and black children in Chicago is obesity. This is as revealed by the Chicago public-health department report. Lowest rates are o bserved in Asian and white communities. During the 2010-2011 school years, 42% of black students, and 44% of Hispanics were obese. This is in contrast to 3% and 9% Asian and White students found to be obese respectively. Schneider also indicates that obesity is related to income. Obesity decreases with increase in income (2013). This means that low income students are most likely to have obesity. The statistics shown above indicates that 97% of Sherwood Elementary School’s total students are of low income. This shows the high likelihood of occurrence of obesity, or high likelihood of its existence as the main health problem. Obesity is a primary problem with other associated problems such as drug use, homicide, housing and drop-outs (Schneider, 2013). The Children's Defense Fund (2012) also notes that obesity is prevalent among black children with 1 in 4, of children aged 6 to 17 being obese. The black children are also at higher risk of being overweight. Black teenage girls of 12-19 years are at 40% risk of being overweight. Being obese is one health problem, but there are other health problems associated with obesity. Children with obesity are at high risk of getting bone and joint

Digital Evidence ethics and computer forensics Essay

Digital Evidence ethics and computer forensics - Essay Example The perpetrators can be the staff in the companies or even the student. When it comes to ethical issues, somebody or the culprit may want to run away from the issue saying that he or she has not committed any offence since no child has gotten access to the material. As per the joint act, a child in this case is somebody who is blow the age of 18 years while child pornography is any form of material that shows or that depict a child doing something that is related to sex. It includes exposure of a child’s private parts such as the genitals or the pubic areas. In addition, an adult disguised to be a child involving himself or she in a sexual conduct is also considered a crime. Digital images of a real child or a fictitious child engaging the same conduct is also considered a crime Case study In 2007, there was a case in high court in United States concerning a university student who was distributing phonographic material within and outside the campus. In the case the student was charged with possessing materials that can be harmful to the children or even an adult who is not pleased with the content of the material. According to the joint act, a child in this case is somebody who is blow the age of 18 years while child pornography is any form of material that shows or that depict a child doing something that is related to sex. It includes exposure of a child’s private parts such as the genitals or the pubic areas. In addition, an adult disguised to be a child involving himself or she in a sexual conduct is also considered a crime. Digital images of a real child or a fictitious child engaging the same conduct is also considered a crime Case study In 2007, there was a case in high court in United States concerning a university student who was distributing phonographic material within and outside the campus. In the case the student was charged with possessing materials that can be harmful to the children or even an adult who is not pleased with the con tent of the material. According to the joint act, a child in this case is somebody who is blow the age of 18 years while child pornography is any form of material that shows or that depict a child doing something that is related to sex. It includes exposure of a child’s private parts such as the genitals or the pubic areas. In addition, an adult disguised to be a child involving himself or she in a sexual conduct is also considered a crime. Digital images of a real child or a fictitious child engaging the same conduct is also considered a crime. Source: National Juvenile Online Victimization Study http://www.missingkids.com/en_US/publications/NC144.pdf Ethical issue The ability of an individual to navigate within the web pages and the links that are related to a website give him a chance to fully follow you. Underlying this belief is the perception that virtual crimes are actions in cyberspace, with its shared virtual community and virtual citizens, and consisting of a mixtur e of real identities, alter egos, clones and even virtual beings. Hence, it is fundamentally different from crimes committed in the physical world. As such, the application and standards of criminal laws for the virtual community should be markedly different from those commonly applied in the courts of the physical world. Though their views appear futuristic and far-fetched at this point in time, the potential for its full or partial adoption may be foreseeable. Already, there are serious talks of the creation of cyber-courts to administer and dispense cyber-justice, which may entail punishments that are unique to the medium and that may not have a real world equivalent (Rittinghouse 2009) Investigation technique Finding substantial evidence was quite cumbersome because the internet use provides to the person who has the intention to stalk. The agencies that enforce laws need to review the law in order for them to come up with new tools and mechanism to combat this crime. The more p ressing and disturbing idea is that the person committing these crimes has the resource for example the skills and expertise on the internet use and he or she is determinant to frustrate or rather humiliate the victims. Research has shown that such perpetrators can decide to do so because of vengeance. Research has shown that stalkers are more experience in terms of age education and professional background. The gender also has

A View from the Bridge Essay Example for Free

A View from the Bridge Essay A View from the Bridge by Arthur Miller is a play describing the affairs of the Brooklyn dockworkers of post war America. The play is as colourful as the lives of those it depicts: it contains aspects of love, hatred, passion, suffering, pain and despair (to name but a few) but what of tragedy? In order for a play to be a tragedy it follows that it must have tragic elements to its plot but what are these elements? Why are they considered tragic? And most importantly of all: In what from are they present in A View from the Bridge? Answering this question requires that we obtain a sound definition of tragedy in the classic sense, and for this task I refer throughout to Aristotles Poetics. Over the next few pages I will be examining the main events and aspects of the play, showing how explicitly they follow the principles outlined by Aristotle, therefore earning the tragic title. Foremost in a tragedy is the protagonist; he is the hub around which the events of the play rotate, without whom all would soon crumble. In classic tragedy the protagonist is usually distinguished early in the play: the protagonist in A View from the Bridge is established from the outset. An early stage direction sees Eddie pitching coins with the men and is highlighted among them this and Eddies prominence in the following family scene firmly establish his role as the lead character. Once this entity has been confirmed we must then examine his character. In the first family scene Eddie is shown to command the love and respect of both his wife and niece: Beatrice claims that he is an Angel! and that Godll bless him and Catherine greets him enthusiastically Hi, Eddie! This show of love has the effect of portraying Eddie Carbone in a favourable light and raising the audiences opinion of him. This was a deliberate effort on Millers part to satisfy one of Aristotles necessities for tragedy, that the lead role should embody nobility and virtue as part of his/her innate character. Initial nobility and virtue serve to accentuate the eventual demise of the character and heighten the sense of loss felt by the audience. The family love of the opening scene, while serving a purpose, is notably ordinary and not at all unusual. At first glance Eddie Carbone seems a surprisingly normal figure He is forty- a husky, slightly overweight longshoreman. This normality however serves a very important purpose, it allows the audience to identify with the character, a necessity for the tragic hero since he has to command sympathy, pity, and later invoke fear. Another tragic requirement is that the lead character must have a certain flaw, or imperfection, known as hamartia which serves to trigger the characters demise. This is present in A View from the Bridge and is subtly exposed in the first scene when Eddie is pleased and therefore shy about it when Catherine lovingly greets him. The first family scene can therefore be described as tragic because it complies with tragic ideals, and establishes both the character of the protagonist and his fatal flaw: two essentials of tragedy. Following this scene I was aware of the potential for catastrophe (in Eddies incestuous love, and over protectiveness) but was at a loss as to how this potential was to be realised. This invoked in me as the reader or as a member of the audience a sense of or intense anticipation and anxiety: anticipation because the catastrophic ending was foretold in Alfieris warnings and anxiety because I did not know what form this catastrophe would take. My anxiety was relieved upon the arrival of the immigrants, when I realised the means by which the potential was to be realised. As the scene progresses Catherines attraction to Rodolpho is made apparent. Catherine wondrously asks Rodolpho about his hair, and is enthralled by his singing; she asks if he is married and references to sugar you like sugar? -Sugar? Yes! I like sugar very much! imply that they are sweet on each other. This affection unnerves Eddie, who, upon hearing Rodolphos rendition of Paper Doll interrupts as soon as flirtation is mentioned and then those flirty, flirty guysWill have to flirt with dollies that are real. This scene, while not satisfying any tragic ideas wholly in itself, helps with the progression of the tragedy since it develops the fatal flaw, Eddies love for Catherine. It also informs the audience of the course the play is to take, accentuating the sense of fate or inevitable progression.

Suffering in Charles Dickens Oliver Twist and James Watsons Talking in Whispers :: English Literature

Suffering in Charles Dickens' 'Oliver Twist' and James Watson's 'Talking in Whispers' I am going to explore the ways in which human suffering is portrayed in Charles Dickens' 'Oliver Twist' and James Watson's 'Talking in Whispers'. I am also going to explore the ways in which sympathy is created for the characters Oliver Twist and Andres Larreta. With consideration of Oliver Twist's and Andres Larreta's suffering I am going to see if they can be considered as heroes. I am going to do all of this by analysing areas of the novels, 'Oliver Twist' and 'Talking in Whispers'. Oliver Twist and Andres Larreta both experience a great deal of suffering. They experience physical, emotional and mental suffering. The societies in which they are a part of also suffer. The suffering of society in both novels 'Oliver Twist' and 'Talking in Whispers' are caused by the authorities. However, the society in 'Talking in Whispers' seems to be much bigger than the society that comes across in 'Oliver Twist'. I think this is because 'Oliver Twist' is mainly about the life of Oliver Twist and how he reunites with some of his relatives, whereas 'Talking in Whispers' mainly focuses on Andres Larreta's life and Chile under dictatorship. It also has lots of information about the Chileans as a whole. Both character's Andres Larreta and Oliver Twist possess heroic qualities. I believe they are both heroes for surviving the suffering they had received. Oliver Twist and Andres Larreta both experience physical and emotional suffering. Oliver Twist is a young child, below the age of 10 years. He experiences a great deal of physical suffering. Oliver experiences abuse at the workhouse. He was very poor and had little food, which made him hungry. He had to work to stay alive. Although his work only earned him just about enough to survive. "The hungry and destitute situation of the infant orphan was duly reported by the workhouse authorities." The author Charles Dickens states that Oliver is hungry and is in a poor situation. Another instance of physical suffering Oliver experiences, is the beating he receives after he has a fight with Noah. "Oliver's clothes had been torn in the beating he had received; his face was bruised and scratched; and his hair scattered over his forehead." Dickens describes his condition and implies to the reader that his beating was rough, violent and severe. He makes the reader sympathise with Oliver. Not only is this physical suffering for Oliver, but for a child as young as Oliver it is also emotional suffering. It leads him to believe nobody cares for him and that he is

Canvas Art

Demonstration Speech Outline Specific purpose statement: To inform my audience about the 5 steps of melted crayon art. Introduction: Attention Getter; Do you ever get bored, and you are a creative person who loves crayons? Well if you are, you can create a piece of art on a canvas. Credentials: I’ve done plenty of canvas arts and they are easy and fun to make. Tie to audience: Crayon canvas art, can be done pretty much by anyone. They are simple to make and can give you a piece of art to hang on your wall that you created. Thesis Statement: There are 5 steps in melting crayons on a canvas.The First step is Gathering your supplies, Second step glue crayons onto the top of your canvas in the order you want, Third step place your canvas against a wall or hold it up, Forth step take your hair-dryer or lighter and apply to canvas, and the Fifth step is once you're satisfied with your canvas, let the wax dry. Body: I. The First step, is Gathering all the supplies. a. Crayons b. Glue c. Canvas d. Hair-dryer or Lighter II. The second step, glue your crayons onto the top of the canvas in the order you want. a. Make sure to place your crayons where you want them. b.Make sure your crayons are glued. c. Make sure your crayons are dried. III. The Third step, place your canvas against a wall or held up so the wax drips down. a. Make sure the glue is dry. b. Make sure the canvas is at a tilt or slant. c. Be sure it is sturdy. IV. The Forth step, take your hair-dryer or lighter, turn it to their highest setting, and blow-dry or melt the crayons. a. Apply any design cutout (Optional). b. Apply the hair-dryer or lighter to the canvas. c. Melt the crayons in the way you want until satisfied. V. The Fifth step is once you're satisfied with your canvas, let the wax dry. . When finished, let it set for a few minutes. b. When your art work is done you can display it on a wall, or give it to someone as a gift. Conclusion: Today I have shown you how to create a piece of art on a canvas using crayons. To do this properly the steps must be done in proper order. Fist gather all of the supplies, second glue the crayons on top of the canvas where you want them, third place your canvas on a wall or help up, forth apply the hair-dryer or lighter to blow-dry or melt the crayons, and fifth once you’re satisfied let the canvas set for a few minutes to dry.